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A recent update appears to have had an effect on the App that does not let it open on my iPhone. I now have to close the App after the first attempt, and then reopen it a second time, and it then opens, but at a slower rate than usual!??

No documentation on postal codes vs zip codes. For the price and that they shipped this device to Canada the support is terrible.

I ordered one of their smart openers from Amazon which requires this app but it doesn’t allow you to make an account without a US zip code.

First off let me say that I’m an Electrician. So after reading about many of they garage door devises I settled on this one for a few reasons. No monthly fee. The ease of set up (if your a little handy). And fore most. The ability to see your garage doors actual status of open or closed. A lot of these devices rely on you using only the app or your phone to open and close the door. But that isn’t a full proof device in my mind because what will happen if you open the door with your phone then close it with the button on the wall your app will still think your garage door is open because you didn’t close it with the app. This wonderful device actually has a proper door contact which monitors the state of the door regardless if you use the app or the button on the wall. And the app will give you the actual correct position your doors in either open or closed. I have been using this product for roughly a year now and besides having to reset it may be a handful of times to get it to reconnect to Wi-Fi it has worked absolutely great I totally recommend it.

This is the worse app I have ever used. Just look at when the last update on this app was done and that will tell you everything about it. So many bugs, half the time it won’t even open ur garage the other half it says it’s open but it’s not. Sometimes you got to sit outside for 20 mins trying to open it in the app. Return ur product. You have been warned

Do not buy. I don’t know what happened here. In the beginning everything was great. No longer works with Alexa. Scammed out of two overhead door systems, would leave no stars if I could.

Since they removed the ability to use the garage door via voice assistant I had to rely on using the app. Now the iOS app is nonfunctional since it says I’m not connected to the internet. I am connected to the internet and all other apps work fine. The equipment can no longer be controlled. Save yourself time and money and buy different equipment.

I bought NEXX back when they were only selling the NXG-100. Put that on my first garage door and it worked great with the app and Alexa. When NXG-200 came out, I put that on my second garage door. That worked for a while but soon, the sensor wouldn’t tell the app or Alexa that the door was opened or closed so I bought the magnetic sensor and it worked again. I decided to buy a 100 for my workshop door and it also worked well. I had a WiFi repeater out in the garage and a wireless router in the workshop so signal was always excellent. Then all of a sudden, the sensors would tell the app the position of the doors, but Alexa would perform the requested operation but tell me that NEXX wasn’t responding. I wrote support and they told me to delete and reinstall the app. That worked for about a week and then went back to the same condition (I also unlinked and linked the skill in Alexa). After a while, I just decided that if the app and Alexa were doing what I asked, I’d ignore the rest. Well, 2weeks ago, I was having problems with the doors not operating periodically when I asked, so after a number of attempts to uninstall, unlink, reinstall, relink (we’ll call that UURR) nothing was working, so I decided to upgrade the wireless extender in the garage and upgrade the router in the workshop. I did and then went through the change in WiFi and UURR, but now, only the app worked and everytime I tried to link Alexa, it told me that there was a problem linking. I tried contacting support and created a ticket but after a couple days of waiting, there was no answer back. Geofencing stopped working early on in the early days, so, like my long, expensive relationship with Wink, and after reading the reviews, I decided that this was another automation company that had their day and now they’ve decided to move on from me, so I bought a Meross opener and all of the features that endeared me to NEXX were immediately evident. I think that unfortunately, it’s an early adopter penalty as other companies see what you are doing, watch the forums and tweak their much less expensive products and eventually drive the more expensive brands out. I’m going to replace the workshop opener this week during Prime Day. I hope this review helps other people avoid some headaches.

Ever since Nexx decided to remotely make changes to the garage application it’s been screwed! Nexx app was working fine and now it barely works at all. This is a piss poor example of remote technology I ever invested in.

This app and garage door opener used to work. Now it does work and the troubleshooting for the device says not found online. It’s useless and needs to be updated.