Northern Echo

Loading too often sticks at picture of Durham cathedral and fails to enter the paper site proper. There is no way to move on from this picture. Fault is with newspaper site as everything else on my iPad loads without problem. The picture is in any case a daily “nuisance” and totally unnecessary. Wits end reached as no one responds at the newspaper to any enquires on this. Definitely thinking of cancelling my e subscription and would not buy a hard copy either.

Paid for an in-app subscription of 1 month recurring. As soon as I click on a news story it takes me straight back to the subscription page where it says I have a current subscription. Tried deleting and reinstalling. Tried restarting my iPhone.

Do not purchase via iTunes in all probability you will encounter daily problems trying to download the current issue.

Just paid for 3 months subscription & then cancelled because app stopped opening wouldn’t have minded a refund

Very annoyed and frustrated. For past two weeks or so, unable to load the app. Will not be renewing subscription.

Have been happy with this for several years, until the last few months. Since the app was taken over by the Nottingham group the paper is not always available before 7am. On several occasions I have not been able to load the paper at all. The Help desk has not been any good in explaining the problem, or how it can be rectified.

Terrible,struggle to start,improved ....I do NOT think so.

Despite having some problems the customer service is really impressive. Email page suite for speedy, friendly and efficient service: EXCELLENT.

Brilliant but the northern echo needs to update the operating system for iOS 11 on apple I have purchased the northern echo but can’t read it very annoying but otherwise it’s fantastic

Cannot open today's Northern Echo. Please advise.