Novuna Personal Finance

I’ve sent several messages via the app and received replies but can’t view them on either the app or the website… Unsure as to why.

Purchased a computer and they moved first payment to next year (after 12 month) if the item would have been purchased in the 2 years than it’s a small interest rate if its after 2 years then the interest rate skyrocket they move the first payment on purpose

The log in process is a pain if you forget your details - Just do what GMail do.

the app doesn’t work the website doesn’t work - no complaints about loan but i cannot get in touch to pay off balances - hopeless

This app is quite simply not fit for purpose, any company that cannot provide a usable app in this day and age is definitely one to avoid in the future, which is exactly what I’m going to do when my balance is cleared.

Tried to settle my loan on the app. Wouldnt work. Kept telling me to try later or contact Novuna. So I tried that and got cut off in conversation 3 times! First time agent didn’t even bother to ring me back. Second time the agent did but got cut off again and he didn’t ring back, so I was left over the weekend unable to pay off the loan, whilst the amount owed went up each 24 hours. Very poor app/service.

Pure review of the app, IOS When registering the app doesn’t scroll up fully on parts so the keyboard covers the area your typing so you can’t actually see until you hit go The log in by touch doesn’t work So have to log in manually If I get a standard response we are sorry we try hard blah blah blah then it’s a robot response.

I believe this site and app is fraudulent do not go near it. They are just harvesting details and passwords

Just reading so of the reviews and they seem pointed to the company and not the app. Never had issues with either of them and find the app great easy to use and only wish my energy providers work half as well. Very rare I give 5 stars but works a treat and easy to use

Can't set up the Direct Debit, can't save debit card for future payments, window inside the app popping out saying "install the app". It's horrible app