NRT OnDemand

Every time I try to get a ride it says there’s no one available, I can’t book a ride or plan a ride. They need more drivers in town. I miss the actual old bus schedule. This used to be convenient but the buses that showed up every hour on the hour all around town was way more convenient than this. Now there’s not a single bus stop on the east side for us. Closest one is 8 blocks from me with 2 young kids, ha. That’s a joke right there. You have to schedule a ride a day or so in advance now, there’s no last minute ride if somehow you need a quick ride with no money if your ride fell through. Yeah you can take a cab if you have the money, they’ve shared this enough times now but for the ones that can’t, this is a very inconvenience for some. I want the actual city bus back

Always says ‘sorry couldn’t find a ride’.

Despite booking 3 days prior to my date the nrt never arrived at the scheduled time or even one hour after the scheduled time. I thought this service was supposed to be of help to the passengers that have no means of travel and I am a student at Brock, my only means to reach my co op is nrt and it has been disappointing me continuously for the last couple of days.

This used to work like magic in 2021. You could get a ride at any time of day and there would consistently be drivers within 5-10 mins from you, and on the odd occasion you would come across instances where you had to wait around 30 minutes. Now you can sit there refreshing the page for 30 minutes straight, trying to get a ride somewhere, and it will constantly just say “high demand” to you, as if it is at all plausible that all of your cars are filled for 30 minutes straight. You will also have to go somewhere that is literally a 10 minute drive away, and the driver will somehow take 30 minutes to get there, and even if you can get a ride, from Grimsby to wherever for example, they will make a driver come pick you up from Smithville, with no other options, even though there will be multiple empty NRT cars driving past you while you wait. This has become an unreliable mess, and it is an absolute joke how a service that is paid money to give people car rides throughout the Niagara region, cannot even get a car to your door 80% of the time, and if they can get one, they will show up 30-40 minutes later, then drive like a turtle along the backroads to make your drive astronomically longer than it should be, which will result in you inevitably being late if you have to make it anywhere in haste. Unless you have all the time in the world, and don’t have to make it somewhere in an allotted time, this app is a horrendous piece of garbage.

Drivers are always late, they don’t even have rides in st catharines, always high demand and no rides available in real time, absolute garbage app. I have waited for an hour twice for my driver to show up. I wish they allowed a 0 star rating.

Used to work good for me but now whenever I try to get a ride it’s always says high demand, y’all need to do your job

Was amazing at first but now they can’t keep up with the amount of people using there app every time I try to order a ride they are “experiencing high demand”

The cost effectiveness and availability of the NRT is wonderful, but the app itself needs work. Ride time estimates are continually glitching and scheduling rides becomes difficult at times due to high demand and operating hours.

It’s good for getting you around Lincoln but it can’t even bring you to Pen Centre Honestly just change the name so it doesn’t say Niagara Regional transport when it doesn’t transport you around the Niagara Region

I can never get a ride with NRT I always have to be on the app trying for a good hour or longer I tried calling in to ask for help twice and when they saw I called the second time they hung up on my worst customer service bad app would never recommend