NT Connect: Calls & Messages

Does not always ring when calls are incoming. Also on iOS often mutes and/or turns off speaker intermittently. Need a fix please.

I have been a satisfied client of NetTalk for years, and enlisted in their mobile app a few months ago. The app works on my iPhone 7, but systematically crashes on my iPhones 11 and 13. Systematically. I had numerous chats with their support department; they told me they referred the problem to their technical department and will contact me once there is a fix. Their last update came out over a year ago, and still no new update in sight. Now, their customer service doesn’t even respond to my inquiries. A serious company would remove this app from the Apple store until it works with all iPhone models and iOS.

Unfortunately the last “fix” update has broken the launch of the app. It immediately closes down on my iPhone 6 running 12.4. Please restore functionality! Need it for SMS.

The app just, overall, does not seem to work the way it is supposed to. I added the SMS package. Outgoing SMS messages don’t reach the destination; incoming SMS messages show up in my notifications but aren’t displayed in the text area. The text area is just empty. Reported concerns to customer service. It had to be escalated from the first tier tech support; I never heard from them again, even after I sent a follow-up email. Outgoing calls and incoming calls don’t work on my WiFi or cellular network. Just silence. I live rurally so my internet is not great, but I can stream video, have videoconferences, many of this simultaneously, without issue, so there is no excuse for VoIP not to work. I’ve given it two stars because the only feature that does seem to work is the voicemail.

Please consider adding support for notifications on the app badge for new voicemails and missed calls.

I have a paid number and I was using this app to receive calls when I was not at home. Since the last update, incoming calls are missed because the app does not ring even if all notifications are enable. Would you fix it ?

I’ve tried everything, check website, contact customer service(online chat) which went silent once I ask how I can actually set it up. You cannot add the ID(email) from the app. Was told to add it in contacts but it doesn’t work either both party needs to add. Didn’t work.

I really enjoy this app because I use NetTalk as home phone number hooked up to my home phones. My wife and I have the app on our cells so when someone calls home we both can answer remotely from work. If we cannot take the call we love getting the email with the voice message or access the voicemail in the app. Haven’t tried long distance calls though. So I can’t comment on its quality. Local calls are now fantastic. —- Just unsubscribed to the service. People had to call twice in a row for the phone to ring. Kept sending incoming to the answering machine. Sorry but bye Nettalk

I paid for this service and it never works. It doesn't ring when people call me and it hangs up all the time.

It works, but it's like transatlantic phone calls used to be 50 years ago. All hiss and sound breaking up. Calls using a phone and a duo work fine. If you have a duo/account with Nettalk, then you can use this app to make phone calls to Canada/USA. The call quality is BAD. It is nice that it imports all your contacts, but whoopee, that's kinda basic too. I tried calling a Toronto number and the call would not go through the first two tries. Then I got through but after less than five minutes the call just died mid sentence. It was a business call, so doesn't inspire confidence in me to use it for important calls. Small comment - it's weird that there's no touch tone sound when you're dialling. Doesn't matter, but you would think that would be a basic thing too. Wish I had a better option. Bought some Skype credit. Too bad, when we pay for phone service from this company.