ntouch®

I use N-touch app with iPhone many year since still so bad cuz sometimes call me not ring missing or ring few 3 sec then stop same time another tv Sorenson console still ring and, also iPhone and tv Sorenson console sync does not right still biggest BUG since never fix it so bad technology engineering.

When they calling me it automatically went to answer machine with one time ringing . I missed too many calls. I did everything to reset the app and it’s still doing the same thing. I gave up.

I applied for point-to-point videophone service and got it all set up on 9/26/23. As an ASL-fluent person with auditory processing disorder (APD), I feel it is more appropriate for me to have point-to-point only videophone service than VRS. Sorenson is now the only VRS company offering point-to-point only videophone service without VRS since GlobalVRS has gone outta business. I am thoroughly satisfied with Sorenson. Even my hearing, ASL-fluent friends are now obtaining VP numbers through Sorenson. At least one of them informed me he has been told Sorenson will make it easier for ASL-fluent hearing individuals to obtain VP service through Sorenson. I love being able to export my nTouch VP contacts to back them up.

I tried log in with correct phone number and password and it keep say error then I reset the password then it’s won’t allow me log in. Trash app. It’s need to fix it!

This app isn’t designed for everyday use. The company investing in vp devices more than mobile applications. Poor design and app are only vertical. It would be nice to have a horizontal design, after I hang up I’ll have to turn the phone vertically to type the number then turn it horizontally again. Also, the hang-up red button didn’t disappear after I type the number and click call. I have to touch my phone again to make it disappear. My self-view is too big. (iPhone 12 pro max) I have to hide my self-view and click on the screen to make buttons disappear before I can start my call. It's a hassle when someone calls me I have to do two more steps before I can start my call. It becomes annoying when you use the mobile app as the primary use. My call keeps disconnecting when I use wifi or cellular. For no reason. It said searching for the internet. It happened 5 times during I was on the phone with a doctor! 😤 It happened on my iPad Pro and iPhone 12 Pro Max. So frustrating! PLUS!! Please fix myphone!! Its chaos! Sometimes I can’t accept calls on my iPad. as I accepted the call on iPad. It’ll say connecting while my phone keeps ringing. I end up having to use my phone and am not able to answer on my iPad.

I’m been called 911 with police but I’m told to police for not my address. I’m say on 17 th ave parked. But interp_____ told about that my address. I’m yelled at interp____ not right!!! They did wrong! I’m got very mad at vip call not important.

fix ur system

iPhone network was full coverage Sorenson app needs to keep strong and stay connected. Thanks.

The service is generally great! But I do have a couple of issues that could potentially be a major problem during an emergency. I have the app on both my iPad and my iPhone. I’ve noticed that sometimes I’m logged out of Sorenson. Yesterday, trying to log back in on my iPad, I ran into persistent “server down” messages. Thinking it might be my iPad, I went to my iPhone, and tried there. Same problem. So I waited a bit, and then was able to successfully log in on my iPhone. So I went to my iPad to log in there. But I noticed that my iPhone then automatically logged me out. After a few attempts to log in on both, I realized I could only be logged in on one at a time. This is NOT safe for us in an emergency situation. If I need to quickly call 911, for example, I might not remember which mobile device I’m logged in on (or I might not have access to that device at the moment) and then I have to wait to log in, etc. which is potentially dangerous in an emergency. Please consider fixing this.

I mostly use sprint IP relay but it’s hard to keep track of all three numbers and I have a hard time communicating via TTY. I’m still learning ASL and so I type a lot still and it works for me. The only issue is, it doesn’t let me answer calls. I can make calls on my own, but it always says “call failed” if I try to take a call on my own.