Nu-Heat Neo

My-heat app is not letting me log in - says “cancelled”. I am unable to register under a new email address either. Very unreliable and frustrating

I linked my nu-heat account with Alexa successfully, but none of the devices could be discovered which means I can’t control my thermostats using Alexa voice or app. Tried to call NU-HEAT support to help me fixing the issue, but they just didn’t want to deal with it and just referred me to Heatmiser. So I deleted the app and installed the heatmiser app instead. Linked accounts and all my thermostats were found straight away. The nu-heat and heatmiser using the same database so I can login with my nu-heat account to heatmiser. Don’t bother with this app, just download and use heatmiser app instead

App has been down now for a week. Nu Heat say it is the developers fault I just want a system that will work 😡😡😡

This app is too basic We’re in unprecedented times and energy is rocketing there should be more flexibility on the app

All the system is expensive costly to RUN do not beleive 1 KWH returns you 3kwh

Won’t accept profile changes. Totally useless and desperately in need of an update.

But sometimes crashes

No instructions provided with hub no instructions with App. Still struggling

Using Nu-Heat UFH in our near passive house with biomass as our heat source. In three years I still can’t get to grips with this system - very disappointed. Six years and I think I have got to grips with the system. Three neostats have failed in the last six months which is not good

I agree with all of the 5* ratings for this app but unfortunately, the release of the Nu-Heat versions lag behind the original author’s versions of this app called Heatmiser. Many new features of the (identical to look at) Heatmiser app in their own latest version are missing from Nu-Heat. When I contacted Nu-Heat and asked why they lagged behind, they said that they were reliant on Heatmiser to offer them the latest versions. They suggested that if I wanted the latest features, then I should load the Heatmiser app and use that instead. A disappointing response from a company that normally offers excellent customer service.