Numerica Mobile Banking

I don't often write reviews and it seems sort of silly to do so on one that I'm more or less obligated to use, but the devs really nailed it with this one. I have studied enough design / cybersecurity to be obnoxiously cynical, yet I have nothing bad to say about this. Good job to my bank for this :)

I love Numerica, but I am constantly kicked out of the side menu before I can even look at anything & I’m also unable to locate the main menu in order to send money with Zelle. There is very little to almost no information about sending money with Zelle. I have deleted and reinstalled the app & nothing fixes this. Please fix the automatic booting out of the app when then side menu is selected & provide better instructions (like a video tutorial ) of how to send money with Zelle.

This app is really great and I love banking with Numerica especially after I had many problems with STCU and got hacked 10 times when I was with STCU so far no jacks with Numerica 🤞🏻. But I am having one issue within the app that has been happening since I started banking with numerica about 2 years ago, when I try to access the side menu when I can go to estatements, settings, and so on, every time I try to access that menu it closes me out of the application immediately so I can never look at my estatements or change my settings and then when I try to log on to the actual website and try to access the side menu there it doesn’t even load up and this has been going on for the last 2 years and it’s getting kind of frustrating and you’d think with all of the updates your IT department does to this app they would have caught this by now. PLEASE FIX IT!!! I WOULD LIKE YO ACCESS MORE IN MY ACCOUNT THAN JUST MY DASHBOARD AND ACCOUNTS PAGES!!!

The tellers at my local branch greet me by my first name when I come in to make transactions and that’s pretty impressive considering the number of people they see in the course of a day. It took a while to get used to the new app but it works well. I like that they pay interest on checking and the low interest rates on my credit card compared to other banks, and good CD rates when they have specials. I’ve received good customer service for the most part but some of the staff aren’t very knowledgeable regarding even the simplest IRA transactions. They require an appointment and then you go in and sit there while they figure things out. That has recently been switched from the investment banking side, and the staff needs more training. My only recent negative experience was someone at the branch trying to upsell me on a protection plan for my credit card. They sell other products such as payday loans that are questionable and counterintuitive to promoting fiscal responsibility. I’ve banked elsewhere temporarily but didn’t stay away very long because they’re a good fit for me, but as they’ve gotten bigger over the years, it is run more like a corporation instead of a banking institution.

I like Numerica, but their app has issues on my phone. I have the newest iPhone and when you use the app and push some buttons like “transfers or accounts” it sticks and the app jams. I’m not sure if that’s just my phone or what but I hope someone can fix this issue

Numerica has been our “bank” for many years. We would never think of switching. Have always been treated extremely kind and helpful whether on the phone or in person. We recommend this credit union to all our friends and family.

Now please stop asking me to leave a review.

One of the Best Mobile Apps on the Market !!!

Numerica has been my bank since the 1970, when we moved here to teach.. They have never failed me. They have people there who will help you, no matter what kind of a mess you have made of your account and checkbook! Even during the Covid pandemic, they were so organized that it took only minutes to get to the end of a long line. And get ALL I needed done. Love the organization, and the happy, kind, and well trained people they hire! P and V Baldwin

I’ve had several accounts at many banks for some reason Numerica is the best I’ve personally used. The customer service is always on point and they cash my work (Cannabis Industry) checks with no issues. If you’re on the fence about Numerica I hope this helps. 10/10