NUSS Members

App is very inconvenient and will ask for login name and password often, after regular updates. Pleas update to facial recognition so we do not need to keep resetting password.

Always say internet connection unstable. This app has become pretty useless.

Can you make the App not having to require re-keying in of Email and Password after an App update? It would be good to allow facial recognition login that is tied to the phone security. Thanks.

Can improve please?

Please look into the facilities page!

When I want to show the QR code or book the facility, always always pop the error message.

Have been using the app for a few months. Today the page hand at signing in.

Either ‘system is busy’ or can’t even recognise a password has already been entered…terrible app! Members pay monthly subscription fees, and deserve much better than this!

So much wrong with the UX of this app from the signup process alone. Main ones are: 1) “Cancel” button on the “Forgot Password” or “Sign Up” screen is dark blue text on a dark blue background. Almost invisible, bad design choice. 2) Entire UI on logon screen suddenly jumps up when the iOS keyboard pops up, meaning that when you switch apps to check something (e.g. your email app, to copy your verification code), then come back, there is a noticeable pause before the entire screen jumps up just as you are about to select a text input field, causing you to miss your target. Very annoying. 3) Does not play nice with with the password autofill feature of iOS. “Sign In” button is greyed-out until keyboard activity is detected in the password field (which is pointless, as the password has already been already filled in by the OS, which the app does not appear to detect).

This app is badly developed and maintained. I have been trying to access it since last week and all it does was to go to a blank white screen. Today when I access, it finally showed the login page - voila but when I entered my email and login password - it just freeze there. I don’t know why the club paid for the development of this app.