NVB Mobile

Always having trouble with the Face ID feature. If you don’t actually log out of the app and only swipe out of it, it will eventually lock you out of the app and you can’t get in. you have to call the bank to have them unlock you. happens at least once a month. other banking apps i use don’t do that. very frustrating.

I have to contact customer service which is only active 8am-5pm Mon-Friday to unlock my account if I want to check my bank account. Otherwise I have no acess they kept saying we’re sorry we don’t know what’s wrong. Works perfectly fine other than that and have no other critique my password is correct we’ve changed my username ect. Love banking with NVB but it stinks not being able to acess my bank account I do make sure to log out so it doesn’t time me out and lock my account but it does it anyways. Has been happening for over a month now.

never had issues until this past week, keeps crashing even after deleting and redownloading

That says it all…. Truly!

Will not download on IPhone 6 Plus

Completely unusable on any devices that are below the 13.0 update. I have the iPhone 6s and can no longer access through the app. Thanks for updating🙄

It is 2021 - mobile bill pay is a must. Great bank, great service, poor technology

Greatest

Wish we had bill pay on the app.

I have only ever had slight issues with the app. It’s sometimes down for days at a time, but for the most part, it functions well.