Oasis Hotels & Resorts

The check in took forever. Then check in is at 1500 my room was not ready until 1645. I didn’t even get offered a discount for the inconvenience. The hot tub was nasty still had water dirty, and the faucets were rusted. The bed only had a sheet no comforter or blanket . The lights to bathroom are so dim. I will never stay here again .

Second time we visit Cancun. What was good? the night shows, Coffee & You and breakfast at Bites Food Hall. What was wrong? Every meal was tasteless and cold at Las Palmas and La Hacienda. We were given a dirty room with a tub that had rust all over the tub floor and when they finally changed us the other tub was clogged. Broken sink, broken iron, broken closet and even worst costumer service because front desk people seemed to be annoyed by everything, almost makes you feel like they are doing you a favor and not a paid service. Worst family vacation. However, go visit the mall La Isla and have lunch at La Parrilla, we went there twice.

Room cleaning was terrible. No fresh towels, no refills of water in fridge, no refill of plastic in trash cans etc etc etc…. Restaurants won’t take you if they close in an hour. 1 Bartender per bar

The app is terrible as it regularly signs you out. The reception is awful if you can even get any. There’s no point in calling this all inclusive as there is a line for EVERYTHING and 90% of food/drink places close at 5:00. Workers are rude, food is bad, everything is a sham. Expect to pay a significant sum on top of what you already paid. The initial payment is simply for the room. All else you get scammed for.

This app is terrible. Constantly crashed and had incorrect or inconsistent information on what was happening in the resort. It didn’t help that the resort’s Wi-Fi was also horrible.

We have stayed at many places in Mexico this Being the WORST for check in. Went 3 places before finding the correct “room” to check in for our reservations which took forever! No one would GET UP and show you where to go just go to the blue doors and there were many blue doors and nothing marked real well. Process was very slow and we came as a group with 3 rooms and not one room was near the next, not even close. One room needed 2 beds but were told to come back next day and they would try to move them. Went to eat and food was good. Our 2 servers were great! Would be nice to have map of layout but we were told everything is only on line. If you have any disability this is NOT the hotel for you. Many others that work better. Very disappointing first day.

When we checked in, we were given no information other than to download the app because it held all of our answers. This was incredibly incorrect. This app did not have any useful information other than basically the names of restaurants (which you have to look at closely to figure out whether you can even eat there or not based on your status). Also, most of the information it did have turned out to be incorrect. It’s very confusing to use and you need internet to use it.

Everything you are reading is true. We chose the most expensive rooms on the beach. Everything is a hassle. Warning. The beautiful marble floor is a death trap. We came back to our room and the refrigerator was defrosting. The water leaked on the floor and down my wife went, breaking her toe. There are so many bad things to talk about but I want to tell you about the good. Management was very apologetic and was doing everything in their power to make things right. Yes no one knows what they are doing and I think the staff knows that but they are working hard to make things right. You just need to let them know.

This was the worst hotel I have ever stayed at. The employees were extremely rude and completely incompetent. They will lie like second nature. The dude at the front wearing a mask, face shield and glasses said it takes 24 hrs to get your C19 results back and had my family of 6 panicked bc we wanted to go home so badly we paid 300$ to get them offsite and then I found out the results come back in 2 hrs. Check in was atrocious. The FOOD WAS INEDIBLE. It was the nastiest food I have ever had in my life. The drinks were watery, water smelled like sewer, the bathrooms were full of vomit. Cigarette butts were EVERYWHERE. This app NEVER worked. No blankets. The mattress was brown. The employees were so rude.

It has slow, WiFi Is not there yet I try every time I have to send a message!!!! When we arrived the luggage took for ever, we were hungry and tired from our trip!!!!! The room was clean . The refrigerator,we were told they only filled it once with beer? So sad 😙