Octopus for Tourists

垃圾

Do not use this app. It’s a scam. They ask you to put money on the card before issuing it to your phone., but once you pay you get nothing. I’m surprised Apple is allowing this app to scam people. It should be banned

Inconvenient you can not select HKD to top up. Ripping people off in exchange rates.

This app is very bad, this app just can use iphone8 or other iPhone, why can’t use the iphone7 on this app!! I donwlow it and this app just told me need to use iphone8 or other iPhone!!!!!!!

無法退還卡內的押金

申請退卡，卡內餘額並未返還，去地鐵站諮詢，工作人員表示沒遇到相關事件，讓我去八達通服務中心，但是問他服務中心在那裡，他也不知道！境外遊客在香港使用八達通，apple pay充值還會收取手續費。不像日本🇯🇵suica，我綁定任何國家的銀行卡都可以免手續費充值！！！！！

My credit card company charged me the real exchange rate of my currency and $HK. This app forces you to choose a foreign currency to be charged with. When tried to top up 1000 $HK in $US it was 136. Checking the real exchange rate and it was 128. Charging 8 $US as a fee!!!!!. No thanks. Deleted.

This App and the company octopus behind it is a complete joke. Followed instructions for a card. Paid HK$ 150 and then received no card in Apple wallet and was then asked to do the same again. No response from Octopus help lines, spent two hours on international roaming with Apple who shared my screen and rand system diagnostics and couldn’t understand why I didn’t get the card/credit or refund the money. They explained the only resolution was to connect with Octopus…. But they don’t respond at all. Next I will be writing to HK Police and HK Tourist board as I guess many people pay the money and then just give up as they were only here for a short visit. I guess Octopus must just then pocket the tourists money! !!! A huge embarrassment to Hong Kong

Can't open in iPhone13 ios 15

很严重的问题，希望尽快能解决！！！换手机之后，直接抹掉之前的手机，导致本来的卡片无法转移到新手机！