ODP Business Solutions

This abomination of an app makes one want to just spare the trouble and buy from Amazon. After repeatedly having the ODP app automatically sign out of my account and not recognize my password (requiring a hasty login to the website, change my password and log back in to the app, all while in line to check out), I am finally deleting the app and shopping elsewhere. Saving a bit of money is not worth this much hassle.

Twice I have had to reset my password and each time I’ve tried to reset it, it tells me the email address I used was incorrect, which is false. Not to mention, talking to a call center in a foreign country with an individual that I can barely understand and who doesn’t understand my issues was the worst experience. The only reason I use this app is because the direct selling company I’m associated with says this is one of their preferred vendors. I will be letting them know how difficult it is to utilize the app.

Never works. QR code always missing. Have to call OPD every time. They’ll tell you they can’t do anything. That you need to submit a new application and wait 24-48 hours (again!) to get it to work. Even though the app clearly shows I’m authorized for the store discount program. Even though the app clearly shows which organization I get the discount from. The store will tell you they can’t do anything that it’s all ODP issue. ODP’s solution… wait 48 hours. Then it will work for one use and break again. Things were much simpler when they just sent us the cards to scan at the register.

I have been using this app to purchase various work related items and as of recently I can’t even use the app because it does not load ever. I have tried everything there is and the effect is always the same, the apps stays loading forever

I got a “free” membership through my chamber of commerce, which seemed great since Office Depot is right around the corner. However, this app is absolutely maddening to use - I’ve wasted more time and haven’t gotten the discounts I should due to the app failing all the time. It logs you out all the time - doesn’t auto fill the right password so you always have to reset - isn’t synced with the store (you can’t simply read them your account #, email, or phone to get your discount). And this new update completely hides the one number that did work for me (not the account #, another 14 digits long number). Yeah… like, what? Absolutely bananas. Who are these people rating this 5 stars…? Gotta be bots. And emailing anyone for support has been no help whatsoever.

Special pricing isn’t working. Terrible

I searched for a 3 drawer file cabinet on the app and it was $56 on the app than the store website.

Why can’t you guys get this right? 1st: Can’t add anything to the cart because literally everything says it it out of stock AND not available for delivery. But go to the website and everything is fine. 2. WHY on earth is there no option to pick up our order vs having it shipped? This has been the problem with your app for years and I cannot believe with this recent update, that it hasn’t been addressed. I resolve to just go to the website to place my orders because it is much more efficient. I don’t know what the purpose of this app is right now. You’re *almost there*, just get it together already and listen to your customers.

Have spent 45 minutes going back and forth between the pc and app. App would never let me log in. Piece of junk

Although Office Depot ODP is a partner store, they’re always out of stock of almost everything. Shopping is difficult