Offline — Restaurant Club

I started a trial to see if this would be worth paying monthly or even annually for. The first restaurant I went to would not accept the offer because they were “no longer partners with offline”. Why was I given this restaurant offer if they were no longer partners? Very unimpressed with this app so far and with offline customer service teams response. Don’t even bother.

The food was delicious

Tried to use a $10 lunch offer, the restaurant added a $10 Offline service charge…

When I signed up, it said it would charge my card on July 1… Instead it charged it today, May 24, 2024! I should have used a credit card. I would report it as fraud.

The app is handy to t member to use the coupon. Customer service is quick and helpful. Selections are easy. Calendar is helpful

The restaurant can add a 20% tip if the feel like it…you never know who will or won’t. Seems like merchants get tired of the discounts before the end of the month and just start giving crappy( no) service and then stick you with 20% tip… So: don’t tell them OFFLINE sent you until the very end. And then don’t be surprised when your bill goes up by 20%. In fact they will not mention it, and still hope to get an additional tip…”sign here and fill in the tip”…look close! Overall the restaurants have been good food, but you will probably leave with a bad taste in your mouth…OFFLINE is a middle man…one more person trying to take some of their profit. The restaurants are already struggling for business, or they wouldn’t need OFFLINE. Now all these low margin customers come and make them get busy, requiring more staff and hours, but not more profitable. The concept was a great idea on the surface…but in practice, you find out you are just accelerating the demise of a struggling restaurant…like the days we all used to use Groupon…only with trendy hipster vibes. In conclusion, use the app to see who is struggling…go visit them if you want to…but don’t use the coupon and tip what the service and food deserves. It will not fix a struggling business by introducing a middle man to feast on their narrow profit margins.

The website says they may take a hold out of your account for a few days when you start a free trial. I was charged $120 for my free trial, and was told I cannot get my money back for a week - much longer than is stated on the website. I emailed customer support about this and they were rude, crass, and unhelpful. I would not trust this company with your financial information, as they have clearly exploited their access to my information - I would hate to see what they have done with other customers sensitive information.

Once you sign up as a member, you shouldn’t have to answer all of the questions every time you log in. The app should have the answers saved. It’s really annoying and makes me not want to use it. Once you sign up, you should be able to sign in and go.

The app used to just work, now it doesn't. I don't know why.

I signed up, checked out the selection which is limited most are unavailable majority are azpizza joints, Billing issue: After I cancelled the company is still attempting to charge my card. This is a scam when trying to defraud a person’s account with unauthorized charges. Some banks will charge a fee for insufficient funds/overdraft. Overall: useless, will end up paying more than expected with cancellation issues and bank fees if applicable