One Leisure

I only want Huntingdon. It will only show Ramsey which I do NOT want. Cannot get the original App. back. Help please. Asked at one Leisure but not able to help. Fed up

The website is much better, through that you can book your whole family in to activities. With the app though, every single member of your family, even babies need their very own log in.

You have to login every time you open the app. Sometimes when you choose the cookies setting the app gets stocked. Besides, booking and calendar are separated, so you cannot book from the calendar, you need first to check the calendar apart on a different screen.

This new iteration of the app on IOS has multiple critical issues. It is not possible to make multiple booking - to do so you have to log out of the app and then log back in again. Each time you log in it asks for you to reset your password. Poor Q&A, Poor UX and clearly inadequate testing.

Overall this is a good app for booking sessions at the One Leisure centres In Huntingdonshire in the UK. Previously I would have given it 4 stars, but a recent update has broken the ability to add bookings to my iCloud calendar. Previously permission to add events was sufficient (as it should be). But now the app requires full access to my calendars. As I take privacy very seriously I’ve lowered the rating as I now have to add events manually.

Often gets stuck, if you open a message or notification regarding activities at One Leisure. Unable to go back into the booking page. You need to either reinstall the app (make sure you have all passwords including membership number, not the same as the one on your fob) or restart your phone. Not sure if this is just with I-phones only. I have a more recent I-phone. Staff on reception, at St Ives are helpful at helping to get back on the App.

Since the app’s been updated you have to log in each time. Very annoying , certainly not an improvement. Hopefully one leisure will resolve this soon

Unable to book via app

It requires to enter card details every time you book, though they’ve been saved during previous booking. It’s a pain and ridiculous bug as there is even no option to scan a card. Fix it, please! Or simply connect Apple Pay and etc!

The App is Ok. It doesn’t save your card details for payment, even though it’s an option, so you have to enter them every time. There isn’t a cancellation & refund option. There also needs to give more details about what each class is & who it’s suitable for.