Onebox® – business phone app

Years go by and still, no email functionality. Will it ever be available?

I could not get by without it

The sound notification DOESNT WORK and when I called support they said had to wait until next software upgrade, but to charge for txt service they do not wait for next upgrade. Unbelievable !

This app in recent weeks has ceased to work for texting , if it does text it takes a painfully long time and then says unable to send texts I’ve called customer service countless time to no avail and am considering cancelling my service

I rarely write reviews but my experience with this app has been absolutely horrible and tech support hasn’t been able to assist with resolving ANY issues. The app doesn’t ring your phone, doesn’t handle scheduling as it’s setup to do. I’ve paid too much for too long for features I can’t use. Even in my attempts to Port Out my number , their system is either not working or I have to call back so someone can help. I’ve been given conflicting information and I just want to be done with this company and service and keep my number.

Signed up for Onebox for $12..99 a month and was unable to login into Onebox, called to get help, went through 3 customer service agents just find out that we were falsely signed up for eVoice and would cost more money for services we wanted. Don’t sign up for Onebox!🤬

Can log ONLY in to main account with this app. If you would like to log in to your personal mailbox within the system you CANNOT. There seems to be no way to do this as you can’t log in through user name, phone number only.

The Onebox app FINALLY had an update, this week, after two years and even included notification features through your IPhone, (i.e. badge, banners, lock screen), which, is something it never had before (not to be confused with the "forward notifications" option that Onebox already has, which, isn't as organized and practical as these new notification features are). However, after downloading the update, the notifications failed to work. After trying everything possible, to test if they are working, I phoned Onebox customer service. After a half hour phone call, I was able to decipher, from what they told me, that this is not Apple's fault, rather, the Onebox system itself has not caught up with the app yet. There are still a couple of features I'd love the app to have, with notifications being at the top of my list. I hope they add these features soon, as this app has great potential to completely satisfy everything you'd need in a phone system.

It works but could be so much better. Unless the app is open there is no way to know when new messages (text messages mainly) have arrived. Improve this and it would be a game changer.

Going online to the website and trying to write an email is extremely difficult. You cannot copy you cannot paste with emails it won't let you, I feel like I'm trying to send an email from 10 years ago.