OneDay

Very unreliable and not user friendly

I am required to use this app in my industry and company. Years ago it worked well! Still has the potential to be good but is impossible to use. App works until it’s a time to actually load and send a video, takes almost 15 minutes to try and always fails due to an “unknown error”. I’ve been in communication with the support team but with no progress for weeks. Can upload a video on the website version but it again takes hours to upload and it doesn’t have the same settings, themes, etc. so videos are not up to standard.

Downloaded this a few years ago, kids made videos interviewing each other. Went to go watch some and they are all gone. Customer support said videos must not have transferred over when app was updated.

I work in senior living and this app is a total game changer!

I am on the current version of 4.7. Honestly I have not taken video through the app itself but on my iPhone. Then I upload it to OneDay. Since I have many families to send my activity events, once it uploads I use “share anywhere” and send it to my work email. After that I share via email since I have my family members emails saved as a group. No crashing at this point……

The 4.0 update has made the app basically useless! It’s extremely not user friendly. It took me 45 minutes to send a video because of freezing, crashing and extremely long “processing” time. Awful! Awful! Awful!

Latest update crashes. Does not save videos, difficult to navigate. Unable to upload anything. Have contacted the company several times with no response. Unable to complete my job because of this.

New update to 4.0 has caused nothing but issues, there were issues before with videos stuck on “composing” for hours or sometimes days but now the App continually crashes and does not save the content you’re in the middle of creating. There are also fewer choices of interview topics. I am required to make several videos weekly for work and am unable to complete because of constant failure of this app.

The app keeps crashing. I can’t update the thumbnail of the videos. It’s stuck on “composing” before timing out and crashing. EVERY. SINGLE. TIME. I wouldn’t recommend the app

I’ve tried all the trouble shooting that the engineers have told me but still have the same issues. Like to upload pre-recorded videos because I can edit beforehand. Despite all the formats of the videos and lengths being similar, only some videos will upload regardless of how many times I try. Makes what should be a 2 minute process turn into a 2 hour process and it’s ridiculous.