Onto

There’s a reason these fools are in administration, it’s all about collective incompetence and a group IQ of 1.

The App has stopped updating and basically did not work any more

I used their service for a couple of months. The car was fine and the staff professional; however I was extremely disappointed to be charged £280 for scratches on the front wheel alloys when I returned the vehicle. Even more so as those charges were levied for ‘fixing’ those scratches rather than replacing the alloys. I would not advice others to use this company or, at the very least, be very careful of the extra charges

Great cars, but you will be overcharged hundreds of pounds, they will literally try to trick you and steal money from you as soon as you relax

The app is ok but doesn’t allow you to see your mileage patterns over recent months, or give you a breakdown of past bills

I’ve started off with Onto having a Renault Zoe GT line as a forced solution due to my car gave up and I was not in a position to buy a new one straight away (It was in December which is the worst month to buy cars, as the current year models will be way cheaper next year when dealerships will try to get rid of the stock). Anyway, the essential solution of having a car basically instantly (it was delivered in 6 days) was simply great, the car was almost brand new (2,5k miles only), and I loved it. Really. Then I actually could have had a new leasing last month and I was genuinely thinking of buying a Tesla Model 3 LR, but no matter how I researched and how many companies I’ve been talking the monthly leasing plus the insurance would have cost me more, than having it rented from Onto, not talking about potential maintenance, charging etc. So I made a step and upgraded my car to the car I was dreaming about, and I could not be happier. Currently this is far the best affordable solution to drive a top of the range car. And I’m smiling every time I drive. My family loves it. And I never have to think about car costs anymore. One single payment at the start of the lease, and EVERYTHING IS INCLUDED. Customer support is great, nothing is too much trouble, always being transparent, and helpful. (Had a little damage on the Zoe’s rear wheel, they’ve sorted it on Wholesale price and only charged me the money they had to pay.) Thanks guys, I’m pretty sure I will be a very long time customer.

Brilliantplkjllk

Broke down at 3k miles. Onto was no help left me stranded on a A road when their meant to have me covered by RAC. Go for the more expensive ones they may be better. But customer service is dead, whole experience is just terrible for me. Hope this helps someone

I made a complaint with Onto back in June. I have had no rest since August despite several emails asking for an update. In the meantime all they want to do is randomly take money that they are not owed and threaten you with legal action. The price for everything keeps increasing and mileage allowance has gone from 1000 to 750. Collection and car swap price the latest to increase.

As others have stated, don’t expect the app to accurately reflect your: - Mileage - State of charge - Location Only refreshes every few hours so always a lag in the info for the above.