Orange County's Credit Union

Nice user experience on the app OcCU!

5/20/24. Updated to version 24.040.302 and the app will no longer open. I got it to open once to a frozen screen. I cannot make deposits online. This is absolutely ridiculous. Going in to close my account this week and get a real bank that has real web developers. Spoke to tech support, sent screenshots, etc… and it’s still not working.

I’ve had multiple instances where I cannot log in, it is just frozen after entering my username and password. I have the most updated version and have tried restarting my phone as well. Update: Customer service reached out and advised I delete and reinstall the app. This worked.

App hasn’t worked for the last month, online banking also does not work. Pretty wild.

The old app was okay but a lot of bugs seem to have been fixed. Still needs more features but great work !

Face ID - gone with the updates. Nothing offers to save the password. Security is good, but it’s too challenging to remember passwords to 50+ applications we’re all using. We need some convenience and you guys had it before. What happened? With text verification the application closes, while you checking the message. In general now everything loading longer. Tex message verification didn’t work yesterday, I had to use the email one. The application in general works like it’s made about 15 years ago, but we love the credit union, so we’ll keep doing our best to deal with this app.

As an accountant, I have visited hundreds of websites over the years. This is the worst. Actually, it never works so I don’t even know what’s it’s supposed to offer if it did. I just opened my account here but I need to be able to check my balance so I will be looking for another bank.

Somehow after the app updated it slowed down significantly.

Please restore FaceID to access our accounts.

Takes forever just to load up the log in page then I try to transfer money to my checking and just clicking the transfer button takes ages for the page to load up