OREGONLIVE.COM

I love the digital content from Oregon Live. I even paid for a subscription. I will NOT BE RENEWING. One of the supposed benefits of subscribing is being able to share subscriber-only articles with others. However, any time I have tried to do that I have gotten an error message. I finally opened a ticket with the digital content folks. What a PITA. They ask me the same questions over and over but they do nothing to actually help. It has been more than three weeks of back and forth emails, and no solution has been discussed. Are you logged in? What is the error message? Have you tried reinstalling? Is this the same on all your devices? Every email takes them two days to respond. And every response is from a different technician, so we almost have to start again. Not worth the subscription price!

This is the worst news app ever. Always shutting down. Obnoxious ads that start to play when you’re reading a story. Not sure why I pay for this crap.

If I have a podcast playing, scrolling over an ad will pause the podcast. I’m using an iPhone.

Deleted. The opinion section turned into scare tactics. Yes Portland is dealing with big city problems comparable with those of most cities on the west coast. That doesn’t make good content. All bad news divides the community, we need to be shining a light on the good. The grassroots community efforts are what MADE Portland. Let’s maybe elevate those?

Even as a subscriber, ads auto-play interrupt AirPlay content running on background apps. Sponsor links are hypersensitive, counting any brush of the screen as a click… Dreadful.

The layout of the app is good except for the omnipresent ad at the top of the screen. I don’t mind ads, but it’s annoying and drives me to the web version of the site instead. Take a page from The NY Times how to display your ads in app.

This app for the iPad is so bad, that it is worse than just reading the website. Random things will happen in the UI like suddenly not being able to scroll up or down in a story, but only side-to-side which brings me to other stories that I had no interest in. It’s full of distracting and intrusive ads. Often notifications for stories I received would not open the article promoted properly. I’ve deleted it so that links don’t accidentally open up in the app.

Never update, or you won’t be allowed to read half the stories without paying a subscription fee. They replaced most local updated news with advice, sports, and articles about places to worsen your obesity with expensive food and justify your alcoholism with beer and wine bars. Occasionally they do good in depth articles about abuses of our shifty politicians on both sides of the spectrum. Unfortunately they seem to have gotten rid of most of their reporters, so when something big does happen, they won’t be equipped to cover it. I sometimes miss the comments, but I think they made me irritable most of the time anyway. I’d rather not know how many racists there are around here.

I have been around and around with support at OregonLive about never having received an onboarding email after signing up (not in my spam folder either). I have never been able to sign in because I have never received a “set your password here” link or any way to get an account to accompany my paid subscription. Support has been anywhere from absolutely rude with me to simply dismissive and unhelpful. Last interaction I had with them over email left off with support saying “sending this to my higher ups” weeks ago and I never heard back. But I have been charged for the subscription and sent them proof. I can’t fathom why they don’t care more about customer satisfaction considering the precarious state of local journalism. I care about local journalism, which is why I purchased the all-access subscription to begin with, but unfortunately I still can’t access it.

Crashes on launch again with latest version... Completely incompatible. Sad because I relied on this app daily and the iPhone 6 cannot be OS upgraded beyond 12.5.5.