OWNA Childcare App

Since March the app has been buggy, I’ve had an issue trying to sign incident reports for my child. I contacted support, they tried to help but was unsuccessful, they didn’t get back to me on the issue. I contacted customer support again a month later about the same issue and haven’t heard from them at all this time around.

Hello the app updated on my phone and I noticed that it’s glitchy it’s been all day today 23/04/24 it takes forever to load I’ve restarted my phone about 5 times to fix it and on top of this the icon colour doesn’t change anymore when I go to settings and clink on dark for icon colour it doesn’t change please fix these issues

I cant see my sons picture next to his name. The circle in his profile lic just gives his initials.

It’s a good app but a bit hard to use. It doesn’t support iOS back gesture and you have to tap on the back button which is usually hard to reach. A single tap on the photos exits the view which is annoying as often a double tap with the intention of zooming in is interpreted by the app as a single tap and exists the photo view, as a result you have to get back to the photos and keep swiping away the ones you’ve already viewed to view the rest. Tapping on the like button usually takes time to take affect. Menus are too busy and confusing, some items don’t even belong where they are, for example staff profile should not be in the settings menu as there is nothing about it to be set or configured by parents.

Difficult to navigate, can’t do permanent bookings and the sign out process in centre is terrible

The logout button needs to be moved as people only sign in and out. I’ve hit that way to many times

Has Multiple menus, each with different options, not user friendly at all. Unable to do group bookings or cancellations. I was pre-booked by staff for the whole year, which I don’t need. They can only cancel up to April, I have to go through each one individually and cancel, sign, wait for slow up to load, then do the next day. It’s extremely time consuming. No option to cancel bookings, only non- attendance option. Staff must go in and manually cancel my booking if it’s within cancellation period , which adds another layer/chance of human error to occur. Can’t click through calendar for bookings , have to scroll down, and only shown dates so have to scroll up and down just to work out what day , each date is related too. I hate it all. Very very frustrating for user.

Cannot mute notifications for conversations u comment on. It has it there but does not work. Videos are clunky cannot hear the sound until downloaded.

I love the app but it’s having issues keeping my comments and notes I leave in checklists which it quite frustrating please fix this bug

Always crashing just terrible ui, doesn’t connect properly every