Paradise Pass by Palm Tran

Fix your app, it crashes constantly, I literally just finally got it to work right and when I went to scan my phone went right back to Home Screen and I looked and saw it charged me when I didn’t even get to use it!!

Always having to restart the app which is a pain. Not stable

The App wouldn’t work it was stuck. It was not showing the bar code that scans. I called and verified my money was still loaded but couldn’t get it to work!!!!

No 1 day unlimited passes like BCT. Only $2 pay as you go.

They apparently don't offer refunds. My pass expired because the bus was late and i called their customer service number and was told they don't give refunds on that. The bus passes should expire at the end of the day not like 10 minutes later, just my opinion.

There’s no student fare, so you will pay $2 instead of $1. English is not my first language so there’s other language like Creole or Spanish: if you’re a foreigner that not good at speaking English.

This app has no student fares. Even if your bus driver clicks the student option on their panel, “Pay As you go” pass will still take two dollars instead of one. You are also going to have to jump through many loops to add money on you account.

theres literally no student fares on this app

The drivers know nothing about this!! And I can figure it out!!! I’m out $20 now. Any help appreciated

We have passengers who speak spanish and creole, why is the app only in english? This app needs to be updated to accommodate passengers who don’t speak or read english