Passport Health

Website ask for email, birthday, and password to log in. App only ask for email and password to log in and then will NOT log you in.

Filled out all my medical history online only to find out that the app does not sync with the info entered online. It only shows appointments. Useless really.

The App is not working with Canadian patients

Can’t get past the registration, complete waste of time and money. Don’t download

I hope the vaccines work better than this app. It will not accept the login password, either from a password manager or manually typed. Password works fine in a browser. Other users report the same problem.

I can login via my laptop fine but the app doesn’t recognize my login information. Making it essentially useless.

I can login online just fine, but for some reason neither my username nor password are recognized in the app. Very frustrating.

I'd like to bring attention to a concerning practice I've observed with this travel vaccine company. After scheduling an appointment online, they warn customers about a cancellation fee if the appointment is canceled within 48 hours. However, the online platform does not provide an option for cancellation. Instead, one must call in to cancel. Despite the modern convenience of online booking, it's perplexing and inconvenient to not have an online cancellation option. This setup inevitably pushes users closer to the 48-hour window, increasing the likelihood of incurring the cancellation fee. This seems like a "dark pattern", a design choice made to benefit the business at the expense of the user's experience and freedom. Furthermore, when I called to address this, it felt like the customer service representatives were specifically trained to enforce the fee, regardless of the reasoning behind the cancellation. It's disheartening to see such a large company, with over 270 locations, resort to such tactics. They have the resources to provide a seamless and fair experience for their customers but seem to have made a conscious choice not to. I believe it's important for potential clients to be aware of this practice before deciding to book with them.

Login function is not working. This is a non-starter.

I can only reach my records via a browser on a computer. When I try to log in from the app there is no record of my account. None of the information (medical history, upcoming appointment) show up in the app. Can’t figure out why I would want the app. Pretty useless.