PatientKeeper

The app needs work, causes frustration. First off, it doesn’t always prompt using face recognition to sign in and makes you type your password. If you force the app to close (swiping it away), face recognition would be enabled again, but then the arrangement of the modules would be reset. Why do I have vitals (vitals are vitals) hidden at the bottom while rest (which are useless) are at the top? I re-arrange them and then they get reset again. I really need the app to function properly so I can review the data that I need. Also if i need to review older clinical documents, I would have to click “load more” so many times in order to get one more document, which becomes a waste of time.

Terrible app. So many apps that are so less important work so much better. Doesn't update patients, freezes constantly, etc etc. Have patients discharged days ago who still show up on my ed list. Pathetic

App crashes every single time I try to add a patient to my list. Has been happening for months and still not fixed with updates. Fix your app, it’s useless to me right now

The patient list is always a day (or more) behind. Moreover, it will not allow me to refresh the list. More importantly, the system crashes virtually every time I attempt to view lab results. While I remain hopeful, this app currently has no utility

We have had patient keeper in the hospital setting now for several months. At least once a month, the app will not refresh at all for several days, and many times when it’s supposed to be up and running, there is information such as nursing notes, labs, etc that have not crossed over. As someone who frequently works weekends, this is frustrating as I’ve had to wait (at least at my facility) until the next open weekday to have it addressed and hopefully rectified. This is our portal to be able to look at records from home as well, so when getting calls from nursing staff, etc or trying to follow up from labs that were ordered prior to leaving the hospital, it has become somewhat untrustworthy to provide this service.

Crashes consistently. Have to clear cache consistently for list to load properly Admission order sets a mess and will not load properly in mobile. From the patient’s side. The discharge paperwork generated is disorganized and confusing for patients. A frustrating EMR for physician, nursing and patients.

Doesn’t refresh patient list, doesn’t load current patients, doesn’t find patients in my group even after searching them. Just horrendous app

Since last update I cannot look any patients up. Reason for adding pt to the list is blank.

The newest version is a lot less user friendly. The graphs, in particular, are useless for following trends. They display a whole bunch of bunched up values from way way back, then a whole bunch of bunches up values from current, then one line across the graph. Have clicked on every menu and it does not appear fixable. I would have kept the old version but got a message I wouldn’t be able to use at all if I didn’t update. I’d suggest you guys revert to two or three versions ago and then take a vacation.

Among other problems, this app constantly has unwanted pop-ups that get in the way of the work you are trying to do. I am so sick of having “are you new to this app” pop up whenever I’m trying to add a patient. (Been using PK for years). Interface is overly busy. Not intuitive. Takes numerous steps to perform many simple tasks that could be done with 1 click. Clearly whoever designed this has app has never used it themselves for the intended purpose.