Pella Insynctive

I downloaded the Pella Insynctive app on my iPad over a week ago. I created an account, signed in, and as soon as I paired to the bridge, the Home Screen shows “Update in process. Please wait.” It is still showing when I open the app. I contacted customer support and they do not have any tech support. Any assistance would be appreciated!

Pella doesn’t care about Insynctive products. It was hard enough to get the sensors from them and now my experience with the app shows more of the same. They haven’t updated it in a long time. The push alerts do not work. And the email alerts hit the quota after a few times opening the door and stops working. Connectivity seems reliable and I’m surprised the app even works in iOS 14 but I don’t expect it to work in the next OS since they obviously don’t put anything into it anymore. Don’t invest in this overpriced and unsupported technology.

App does not support basic schedule events to make shades go up and down at a time. App loses connection to Insynctive bridge frequently. Pella has invested nothing in this app for 3+ years. It’s a reflection on Pella as a company and how they don’t deliver what they promise on their website.

Be sure you have a lot of time when you program the window and door sensors. App kept crashing when trying to enroll devices. Horrible, time consuming. Good idea but not good transmission!

Pella has great technology with their solar blinds but their IOS app is terrible. Huge important piece missing on the setup instructions. The app does some things but the remote does others, so you’re forced to use the remote and app. The “Scenes” do not work and the list of windows all show up as the same name “Blind_Shade” - even tho you named each individual blind. If you select a Scene - it doesn’t even control all the windows. The app does not allow you to tilt the blinds - only the remote does this. The status and control of each blind is poorly executed. Calling support is a horrible experience. The people answering show zero interest and the background noise sounds like someone’s garage - plus they don’t respond back. How can you have an app this bad with zero updates in 11 months??? Pella should fire the people who wrote this app and support it. I expected so much more from a good, reputable company but apparently they decided to hire complete amateurs.