Pembs Leisure

I noticed older reviews who had ended up in welsh only version and I realised, when you are selecting which pool you want to use, they have the Welsh version listed first, and the same in English listed below that, so whichever version of a pool you select is the language you end up with. Hope that helps everyone! Also, app does what you’d expect and works fine for myself.

Still trying to figure out how this app works. Adding ‘clubs’ (why are they called clubs instead of ‘facilities’ or other term that would make more sense I don’t know) is a pain, whenever you add one you’re back to the home page and have to navigate back through to add another one. Also, not sure how to find information about each site either. The number of times I’ve been directed to the ‘extravaganza’ planned for the 6th January I barely want to guess at. Definitely one of the less user-friendly apps out there for information. The booking system seems clear enough but no explanation regarding the 15-minute gym slots. Surely you’re not expected to pay over £5 for just 15 minutes of gym use?? And what if your workout routine takes you longer? In previous places my workouts would take between 1.5-2 hours. How long do you get for your money isn’t clear at all.

This is a terrible app when trying to book for your family, if you want to book for more than just yourself it’s awkward and confusing. It’s not user friendly and ultimately I end up contacting the centre directly. In fact I don’t use the facilities as much as I could because of the app.

The lady that helped me to register today and talk me through everything, was really pleasant and helpful and explained things for me about your app. I look forward to joining your classes

Not impressed. Downloaded app, only displaying Welsh despite clicking on English tab. Can’t locate anywhere to make a booking. Will have to phone centre in the morning to make a booking

App home page and log in pages only in Welsh! After you’ve worked out how log in there is an option to switch to English. The health referral class is only bookable at the full price, so looks like I’ll just have to turn up and hope there’s space. Not very user friendly overall!

Seems that if you have an iPhone the app won’t load yet on google it does!! So frustrating, needs updating urgently

To be fair this is probably the most unintuitive, useless piece of quango I’ve ever seen - nothing makes sense, is easy to navigate or simple to use. I feel I’m reasonable tech savvy god alive knows how those who are not fair with this. Appalling - take it down and get something simpler to replace it… My plans to arrange a peaceful swim tomorrow with my son and grandson are now thrown into an abyss of anger and angst… Poor showing Have a nice day!

You changed the app and made it worse to navigate. Why did something that’s not broken?

First class. Easy to use and very clear