Penske Truck Rental

We needed a high top to move a couch and 3 dogs 1 way from Tennessee to Texas. A box van wouldn’t suffice due to the dogs. I booked the van 2 months earlier through corporate, not the local guys in Knoxville. I called about a week before the pick up date and was assured that everything was good and the van would be there a day beforehand. Our party flew up from Texas to make the move. While she was on her way, Penske called and said the van wasn’t available but they could upgrade to a 16 foot van. (I couldn’t use that because of the dogs). As a last resort, we had to book a local u haul rental from u haul. She made the move. we had to fly to Texas and bring the van back. Due to this whole nightmare, we were out 500$ for a flight, fuel to return the van to TN and lost time from work. Local Penske’s response: Sorry, corporate doesn’t communicate well with local agencies. Moral of the story, if you book from corporate, verify locally. I won’t because I’ll NEVER call Penske again!

3.6 Stars seems pretty high to me. The app is good at retrieving the basics of my reservation, but doesn't allow me to complete certain processes on my own time (upload drivers license and proof of insurance) even though it is a built-in part of the app. When I choose to manage my reservation, it auto-fills my last reservation from months ago even though it easily finds my current reservation linked to my account name and email. Seems like that could be a little better implemented. Finally, there are instructions at the bottom of my reservation page stating I should call if I need to change my reservation, but it doesn't list a phone number. Overall, the app is more functional than the Penske phone system and easier than using a web browser.

Don’t use them! Rented a van, shocker they don’t have it and the district manager hung up on me. I rented with budget and others and when they didn’t have it they called me or texted me 10 minutes later. Nothing from Penske, fix your system it’s not hard your just lazy. Never ever touching this company again: paying for an Uber home now since they don’t have my rental

The app timed out on me and wouldn’t let me back in. It told me to call their toll free number. I called, went through the menu, described the problem, and my call center “mysteriously” went dead.

App map does not have the rental location even close. Several miles difference between app map and actual rental location.

Drop off location maps are not accurate. The actual Waxahachie, TX drop off location is more than 20 minutes away from where the app tells you to go. Wastes a ton of time and fuel and frustration, especially when you are new to an area.

Clicked the link in my email to “manage my reservation” and it forced me to download the app. Tried to add my driver’s license to expedite my check-in and that feature wasn’t available. Clicked “confirm” my reservation for tomorrow and got an error message, telling me to call Penske. Way to go developers! 👏🏼👏🏼👏🏼Create an app that is guaranteed to drive calls into the call center because customers can accomplish literally nothing within the app. Useless garbage. 👎🏼

See title. The app will not allow me passed the loading screen. It only shows me an error has occurred. Fix the app, Penske.

The app doesn’t even work.

This app is easy to use. I like it because can do all the things I need to do on it. Easy process.