Pepco Smart Home

If you change your mobile phone, alerts stop and there’s no clear way to get them back.

Doesn’t connect motion detectors to Alexa.

This system used to work great. But then, for some reason the app and its functionality changed, making it totally ineffective. I now have a bunch of sensors around the house that do not provide any meaningful information. I’ve tried multiple times by phone call and email to try to get some tech-support for this, but no one ever responds.

Requests for support go into a black hole and are never addressed. Terrible app.

App used to have functionality to set Away From Home feature so that lights can randomly go on and off. No longer supported. Emails to the help-service desk go unanswered.

I’m happy with the convenience of having my devices controllable when I’m not home. Turning off lights, adjusting my thermostat, and turning my dumb dehumidifier into a smart one has been great. I dropped one star because I would like to expand my devices, but it isn’t extremely clear what devices I can use.

Difficult getting support

I’m glad that I tried this out.

Works as expected and easy to set up. Everything where it should be and no funkiness.

No body helped to set up the smart home system