Petspemf

We got the pad yesterday. Our entire home runs in digital so apps aren’t new to us BUT This app is as ridiculous as their idea to ship from Slovenia to deter returns. There is NO WAY to get app or pad support unless to want to join Facebook. The app freezes regularly. There’s no setting to turn off Face ID so only one of us can use the app. Further, the app doesn’t recognize you with reading glasses in the way every other app does. Why can’t they just have an old fashion dial for program and duration like the other PEMF pads do? We purchase these pads to improve our dogs’ quality of life, don’t make it more stressful for pet owners than it already is to have a pet in pain. Please. FIX YOUR APP.

For a $400 I expect prestige quality. Not something I have to mess with for 30 minutes to get it to connect. And you cannot use the product without the app.

I bought this pad for my dog who has an undetermined muscle / spinal issue the vets haven’t been able to properly diagnose. The pad doesn’t seem to have functioning Bluetooth as my phone can’t even sense it to connect. The useless app doesn’t help. Guess it will be going back for a refund. Don’t waste your money!

I was hoping the app wasn’t as bad as the reviews. Considering returning the pad due to the app. I don’t know how much therapy my dog actually gets since the app will disconnect multiple times through each session.

I have had this product for a few months and initially had no issues with the app connecting, but now it’s incredibly annoying. I can never seem to connect and when it does it only holds the connection for a brief moment before it disconnects. I would love to be able to confidently use it as I just had a dog have surgery but I’m not sure at this point!

The app developers not fixing the problem for so long. The mat itself is expensive!! You need the app to use it fully...

How can you charge almost $400 for a product where they force you to use the app as the control, and it disconnects from the mat after one second? Truly horrible I never know if the mat is even on or working

I’m not sure why they can focus on fixing the app and improving the user interface. Too many glitches frustrating to users on their FB community. I see tons of advertising on social media which isn’t cheap. Why don’t they invest in a competent software engineer and user interface consultant? I would buy another product since this one is frustrating to use.

This product relies on the app to do anything. Why have such a terrible app?! The app after the latest release has been terrible. Completely unreliable to connect and run a program. Sometimes it will connect after trying for 5 times. Sometimes it will connect right away. Sometimes if refuses to connect after 15+ attempts and I give up. I like the product, but what’s the use if you can’t even turn it on?! So disappointed

The mat works well. I’ve not had any problems using the app.