PINACLE Pass®

PNC is not able to do the most basic of banking functions compared to other experiences.. save yourself the headache

Constantly closes or does not allow data entry when attempting to input data. You have to consistently close the app in Order to complete a simple task. They should have used a basic 3rd part authentication app. If were possible to give it zero stars I would. Terrible app user experience, I wonder how this even got pass a proper QC.

AVOID USING PNC OR PINNACLE FOR WIRE TRANSFERS. Unbelievable complicated process that took over an hour for the customer service agent on the phone to figure out. If they can’t get it to work they might as well as not even offer the service. Doing your taxes yearly is less painful if you can believe it.

Terrible app! Wasted 2 hours just trying to login! Cannot paste a password! Cannot VIEW a password!

This is a great secure app to use for your business accounts but there’s no way to transfer the app data to a new phone? I just upgraded my phone and when I log in, I can’t use the already established token in my account….now I have to carry an extra phone to and from work just to work. A bit inconvenient for anyone who breaks, loses or upgrades their phone.

Overall this is a great app. My one and only complaint is that if it is left running on your phone in the background, it will quickly drain your battery. The battery statistics from today showed on screen for 1 min and in the background for 10h 10m with a battery usage of 51%. My battery was fully charged and after the 10 hours, it was down to 59% with the only other app open being my email.

Love this app. I no longer have to carry a physical token for Pinacle on my keychain. Thank you!