Platinum App

Spent thousands of dollars getting this product in my house about 10yrs ago and now the app doesn’t work and they don't seem to care. I do t have thousands more to upgrade and it’s kind of wrong of them to not put out the update for this to work for the customers that spent that kind of money in the past. New customers beware , this is how they treat you

The app doesn’t work.

It worked well until it didn’t. Shame on them for charging so much money and then leaving us all in the ditch with no tech support.

The Controller is terrible and without updates for years. To the point where I cannot get any of my blinds to work and have to rip and replace.

A terrible, terrible app. Totally unreliable. Impossible to program. Seems to agree to new settings based on phase of the moon or the weather pattern, but not what buttons you push in the app. It’s hard to imagine a development team that could make something this straightforward so impossible to use.

How, in this day and age, there not be remote access to the shades from this app. It makes me feel like I made a mistake in buying Hunter Douglas👎👎👎👎👎

With the release of iOS 14 earlier this year, this app is close to being non-functional. The app will jump between the loading screen and your scenes constantly claiming a loss of network connection. If you have quick fingers you can eventually tap on one of your scenes but that’s it. You don’t have any time to set up routines or update groups. Please fix this app as it is a great way to control the shades!

What a miserable application this is – – it really bad don’t buy that product.

This app needs major improvements.

It rarely ever works. I constantly have to reset the blinds for the blinds that aren’t up on my super high vaulted ceilings. And there is no upgrade path except to redo the entire thing.