Podium - Small Business Tools

I would say maybe 1 in 10 reviews actually post to my account even when they are done through the link. I also have a lot of complaints about the links never loading and causing the page to crash. It’s more hassle than it’s worth sometimes. Other issues I have is the auto reminders still get sent to customers who reviewed already and changing locations on the phone app is very glitchy.

There is no way a small business or non-profit can justify spending the minimum monthly fee. And the free version is no longer available. Not a good business model.

This app used to work without issue until it was revamped. Assigning and unassigning conversations does not work for ipad app also my conversations do not show up in assigned to me until a customer texts me back. Will no longer be using this app, I do not have the patience or time to play around with it. Note to the developer “ if ain’t broke don’t fix it”.

The team at podium is excellent and makes our success a priority with coaching and very patient training to transition our team to use the platform well. Now that we have been using Podium for 6 months the value has dramatically increased, both the internal company group & direct messaging, to the instant client success support with complete visibility on communication. Seriously recommend.

Podiums the best. Reviews have gone from 0 to 100 since getting podium. Very happy.

The app mirrors the desktop web browser very well. There is a slight delay in responding to some reviews through the app which I’m hoping they will clean up. Love being able to add pictures and videos on the fly which is too difficult to do with the web browser.

Great App for getting customer reviews and making it easier for customers to communicate to you via text message.

Great product to manage your online reviews and super chat feature to keep your customers engaged to your website.

Works good

I wanted more ( real) reviews and this platform delivers. Our team really appreciate the nice things customers share with us .... and we get to tackle any service drops head on . Owner Ted — Hi we are your Ted Byrt Insurance Team ... :)