Pony - Bike & Scooter Sharing

Can’t unlock bikes, lock them, or get anyone to help in customer service. Don’t use this.

They have this program to "Adopt a Pony" where you spend north of 1000€ to purchase a bike operated through the platform and a % of the ride goes into your pocket. Or so in theory. It's been month I requested a payement and they first said they'll check with accounting, and now no one answers me. So, a scam. Good thing they'll have to answer to justice as I am now escalating this to my lawyer and I'll pursue this money even if it costs me, out of principles.

Nope

Awful app and experience. Have €20 on my account, have tried to ride twice. First time scooter wouldn’t move (despite saying 100% charged) and I gave up and walked. Second time two weeks later I rode 20 minutes to a store, tried to end my ride and got a message saying that I was not in a parking zone and would be charged €25 (despite being in the middle of the “blue” approved zone on their map). The app said parking zones indicated by a “P” on the map but there were no Ps on the map anywhere in Brussels. Rode immediately back to the spot I started my ride and got the same message that I would be charged €25 because I was not in a parking zone (despite the 5 other pony scooters parked in the same spot and being in a blue zone). They can keep the €15 left in my account, I will not use again.

It doesn't let me to pay as I go! I have to put 5 Euro?! Why? I just needed once which is less than 1 euro!!!

Great bikes, easy to ride, easy to use. No problems!

Il serait intéressant d avoir d’autre moyen de paiement comme par exemple l’argent que nous mettons en carte cadeau iPhone ou Google play mais sinon bonne apli

De la pure arnaque ont m’a prélevé 20€, pour juste 20 min de vélo. Très mal renseigné sur l’application.

Bon vélo très facile d utilisation

App qui draine la batterie très vite : impossible de verrouiller le vélo à l’arrivée…