PoochPlay

Can’t even sign in to the app, it just hangs

This crashed repeatedly for a week but was manageable. It then wouldn’t upload data, when it did it was inaccurate. It progressively got worse until the app wouldn’t open. I deleted it and re-downloaded it and now it won’t let me log in or set up a new account. Contacted customer services multiple times but no response. Without a working app the tracker system is useless.

Graphs don’t work Active time doesn’t work Sleep time inaccurate App and tracker rarely connect without crashing. Really unimpressed only had it a week 🤦🏼‍♀️

Have to delete app and reinstall for the app to update the data. When you try to see the amount of activity the app crashes.

Really easy and it saves my dog’s data when not connected to the net

I find this app very relatable, easy to use and fool proof. Syncs with the device seamlessly.

I have 2 dogs and I love it. It is so easy to sync. When I come home, all I have to do it open the app and it updates itself and shows what my boys were up to whilst I was away. Very easy to use. In fact, I don't even think I've the trackers in days. It feels like magic lol. The only issue I faced was that the app kept showing both trackers when I first tried to pair them with my phone and I wasn't sure how to go about it. The user guide explained it and then it was pretty straight forward from there. It's just an idea, but have you guys considered having a user guide within the app? Saves paper. Saves the planet.

Recommended by a friend, works like a charm

The app does not work, it’s not accurate at all. It counts dogs moving their head or shaking water off as steps! Complete farce of a company. Rubbish app and a rubbish company. Copied another app and got it wrong completely. Seems like a huge scam.

Ordered the tracker on the 20th of March, nothing happened since then. Can't track my order, they don't answer emails ( I sent 2 ), no phone number on their website. I just want a refund.