Portland General Electric

Server error? What is this. App is not working. Cannot login. Please fix!

I’ve been using the web interface, but downloaded the app when installing a new thermostat. It seems to have all the functions I use on the web, but with really long wait times when going from one function to another. I think I’ll stay with the web.

The app list ApplePay as an option and the ApplePay prompt comes up and is successfully but the app fails to update the account and my card is never charged.

Your app devs are terrible. They don’t allow you to paste or use password autofill in this app. Makes logging in super hard. PGE bills are way too high this company is full of crooks

I can no longer see how much electricity I’ve used or produced in the app.

The feature I used most, energy usage, seems to be gone. A usage button used to be at the bottom of the screen but it is not there anymore. So far, I can’t find where to track my energy usage with the app anymore.

The app used to be really good. It had FaceID, iCloud Keychain, usernames with a valid + symbol were accepted, and usable features like usage graphs. Now in 8.1, I can’t login because my email isn’t accepted only on the app. Only useful thing is Outage Map via guest login.

The new version of the app not only removed fingerprint auth, it also broke iCloud Keychain password autofill, you can't copy/paste your password either, and heaven forbid you use a special character because it automatically removes it when you type even if that's already your correct password (who enforces password schema at login ?!) For anyone with a strong password it is practically unusable.

I can’t even sign in because the app thinks it knows better than I do what my account email is. Note to the app devs: the + character is perfectly valid and you should stop trying to do client side validation.

This app generally works well to pay my bill and to get updates on outage info, unfortunately in the latest release of the app they removed the fingerprint authentication feature, making Face ID the only automatic authentication option. For those of us who still have fingerprint identification devices (eg iPhone SE) we have to resort to the old method of email and password to login. You should have considered your user base before completely removing a useful feature.