PostScan Mail

Customer Service answers to slow from my point of view.

Latest version says bugfree release. What a joke, I was never able to open the app, it crashes instantly

The app is clunky throughout and could really benefit from a lot of simplification by someone in UX who understands how to build a workflow. However my specific issue is that when I look at the tracking information for my past shipment, all of the updates show the same current date and time rather than when the update actually occurred. For instance if I check it at 7:40, every update in the tracking history shows it happened at 7:40 on the current day. It seems like a bug since this information should be pulled directly from the carrier. Please fix.

I signed up for PostScanMail and tried to contact support 4-5 times by phone. No response, no reply, it just rings and rings endlessly. Left voice messages. Their support is nonexistent. If you ever need to talk to them regarding your mails, forget it.

As a digital nomad and expat I’ve been super happy with PostScan Mail. Reasonably priced, a great onboarding process, and excellent customer service if you run into any hiccups. Highly recommended.

I have been using PSM for about a year and a half after moving abroad for a time and not able entirely to eliminate mail. For the first six months they did well, but after time their service or local service provider just stopped doing the job. I went months without receiving mail though I had been contacted by people saying they had sent things. I resorted to calling PSM multiple times and ultimately the local service provider as well to remind them. It became a weekly issue until eventually I was getting mail that had been received 9 months before, a month before. Some seems to have just been thrown out, including checks, credit cards, and other important documents. I called PSM multiple times asking for a test mail to see if things could assure their services. I had to request this 4 times and they admitted every time they simply had not sent this out. I really wish I could give them a good review but they have failed time and time again.

Never answers the phone change my mailing address no warning customer service in the toilet

The app is ok it’s the service provider that presents challenges. A lot of your mail gets missing and scanned into the system very late and you have no way to tell exactly what mail is missing

The app does not offer a date and time for pickup while the website does.

You will be overcharged. I was charged $90 for a $20 shipment