PowerX Terra

Pushed software update to my device since it couldn’t calibrate. Now customer service has bricked my sensor and says sorry they can’t replace it. Wouldn’t recommend the device or customer service even though I was a kick starter contributor and had high hopes for the product!

Love the PowerX energy solution. It is not only very easy to install and navigate but the insights are also accurate. No complaints with the app at all. Definitely recommend!!!

A lot of the issues I was experiencing previously are fixed and now it seems the data is accurate in the app! Love the progress and the app itself is awesome!!

PowerX has improved at light-speed over the past half year. While the first versions were still quite buggy, this app is virtually becoming the best all-in-one platform out there! I love to see where this is going. So far, very excited!!!

It's easy to be the best if you are the only one, really. But what I also love is how fast they have improved. Every 2 weeks they bring out an updated app. And it's getting better every time.

Apparently the electrical unit shipped and still shows the wrong installation guide online. Tech support first told me the unit wouldn’t power on due to outdated firmware. Then I was put in touch with a support engineer - who told me I installed the unit wrong, but in reality they built it wrong and their instructions they sent with the unit were wrong for wiring direct to my house’s wiring panel. Apparently in their help page it’s noted, but their own first line support staff is unaware of this fatal instruction on their website. I purchased their launch kit to install in my new build house. They never reached out to let me know the product they sold me was built wrong. If they can’t figure out how to label 3 wires correctly - when is this thing gonna burn down my new house? FYI tech support is only available 10am to 3pm east coast time and I got asked to power cycle a device that wouldn’t turn on as part of the process. Good idea - Waste of money and time to buy this product. Hopefully another company brings a better product to market that has the competency to do it right.

I have the Electricity and water sensor. Both work great, app is easy to use!

Thought I’d log back into this app after a couple months and see what it had recorded and I am shocked to see that after a while it stopped recording data. The app is completely blank for the last three months.

Just recently installed my PowerX electric and I can’t seem to figure out the reporting. I’ve tracked my smart meter from 12am to 12am 24hrs and it showed 11KWhs used. The PowerX electric shows double the usage at 22KWhs. It’s done this for 2 days now. It tracks the meter but at double the amount for some reason. Perhaps PowerX can look into this or tell me what I’m doing wrong?

The app used to work ok, but now the app just hangs at startup. Uninstall it, reinstall, works for awhile, then it hangs again. Honestly the whole setup feels like I wasted $500. Even when it works, the app feels empty like it was just built yesterday and is still waiting for basic features and functionality to be added. Several months of ownership and the app just crashes more, no new functionality. I’m guessing this company won’t be around long.