Premier America Credit Union

App support - I used to be able to leave app feedback in the app. But now I just get a general customer service rep who says they’ll pass on my feedback. The banner that says. “Click on a tile to see details”. Seeing as how this has been standard banking app behavior for years, I don’t need it spelled out as a permanently reappearing banner on the top of the app EVERY TIME I use it. Bill Pay. Why make me chose between full site and mobile. I’m in the app. Just present the app (mobile) interface. Or at least remember the setting so I don’t have to click it every time. Account sorting: sometimes (oftentimes) the account tiles will get rearranged as I’m scrubbing up and down the page. Face ID doesn’t work in newest update unless you open, close, and reopen the app. I’m sure I just a bug but why can’t I provide feedback on it?

After having this app for years all of a sudden it is making me enroll in Face ID again. Makes no sense.

Okay, i had just turned 18 this past month with the app I assumed i couldnt access Zelle from the app (i have also downloaded the Zelle app but its said “oh you have it on your premier america app!) but i dont see it?? Help!

I appreciate the services of the Premier America credit union, but their app is a waste of time (and I also regret the limitations of their check review process that fail to recognize checks written payable to our regularly-used nicknames or middle names? which are printed on our paper checks).

First of all, I hate this credit union, if it wasn’t so complicated to move all my accounts, I would’ve done it years ago. Second, currently the app is logging me out every time I am at the stage of taking a picture of my check for the deposit. Seems like it desperately needs an update, and they was supposed to be maintenance done last night, but today it is still not taking pictures of my check without logging me out immediately afterward. If this is not fixed soon, it will be the straw that broke the camels back, and I will move all my business accounts and my personal accounts to another institution.

Logs me out in the process of taking photos and or submitting during the mobile deposit procedures. Occasionally the deposit still gets processed. Usually I try it several times:( Still better than going to a bank, but I’ve been spoiled by past success

Terrible app and online experience in general. Have to do 2 step verification for basically anything. Won’t integrate with budgeting tools like mint or YNAB. I’m unable to get faceID to work with app. Premier America always seems a couple steps behind when it comes to technology, which I get. But basic functionality that any major bank offers should also be available.

Premier America mobile app needs to support TOTP as a method of 2FA. Email and phone are not secure, if a bad actor has access to your email they can reset your password and get in. Text messages can be intercepted. Using TOTP like Duo push would be more secure and convenient. If I don’t have access to my email but I have my mobile I can still get in. It’s important to balance security with usability, having to enter an email code when I already use face recognition is a hassle and not as secure as TOTP.

I’ve had this app for as long as it’s been in existence and it was great! It makes it so easy to do your banking online, including depositing checks. Recently, however, they added a chat option “Kash”. It’s horrible! It’s to big and takes up too much room when using iPhone. I’m constantly accidentally hitting it, which opens up the chat window ever time. It’s a pain in the a**! If there’s not any possible way to eliminate it from the screen I’ll be deleting the app. So disappointed!!

The app used to be working well and simple to use. You keep adding things that are unnecessary and it changes the way the app works and responds. As of now, the new Kash chatbot that you added in the app makes it hard to access the menu at the bottom of the screen. I can’t even use the app to transfer money from one account to another. Stop trying to make the app more complicated. All you have to do is maintain the security features. You should fire whoever is suggesting the user interface updates.