Premium Parking

Convenient

Great parking app and love their star spaces

Parking with a peace of mind!

Love to park here very easy and convenient

Not sure if this is just a bad app or if it’s a full on scam… when I first downloaded and used the app I was delighted to see a “$7 for 4 hours” option—a great deal for an ideal parking location. However, when I went to check out the total (before tax) was inexplicably $14. Since we had already parked we went ahead and paid that amount, but no explanation was given as to the increased amount and there was no easy way to flag the issue to any sort of customer service. After that experience I avoided parking in their lots, but later found myself in a situation where a Premium Parking lot was the only option… imagine my surprise when, after paying their exorbitant fee, I received a “ticket” in the mail saying, based on pictures of my license plate, I had not paid for the parking. After spending WAY too much time figuring out how to contact customer service (contact information is not included in receipts, so you have to dig around online) I was told I had in fact paid, but I still had to pay a $15 convenience fee to cover costs for contesting their “ticket”. Their “customer service” agents wee unable or unwilling to provide any clarity into why the ticket was issued, how a private company was able to utilize license plate data to issue a ticket, or why someone who paid their fee must pay an additional fee to clear up the issue. I was told that a supervisor would call me back to address the issues but have yet to hear from them. All in all, avoid Premium Parking whenever you can.

Easy to use. Reminds you automatically about 2 hours prior to expiring, if you want to add more.

Very good and cheap

Easy to use once you have the app. Easy to park and pay.

Convenient parking.

Excellent