Prime Time Shuttle

DO NOT BOOK THIS SERVICE. You’re better off being dropped off by friends/family or other reputable ride shares like Uber or Lyft. This is what I’ll do moving forward. My first time experience was horrible. The drivers are rude and do not offer to help with loading luggage. The reservation allows Prime Time Shuttle to track your flight in the event of delays or timing the arrival. Upon arrival, there was a slight delay due to technical difficulties of the plane. These outside factors are outside of the person’s control but should be understandable on behalf of the ride service - I would believe so. The driver did not communicate with me upon arrival, instead I had to follow-up with them. The drivers do not have positive attitudes, exaggerate their waiting times (despite having the flight information) and they let you know they can leave you - even though you booked/paid in advance. Just know that you will not have a smooth service with this company. I wish I never booked this.

Either the app or setting up a user ID doesn’t seem to work. I’m a bit nervous that my ride will go smoothly

Unable to tap on the login link, takes me back to previous app

One star is generous.. this company stranded my parents at the airport after an international flight and refused to refund them, or even apologize afterwards.

Had a great, kind driver who was there exactly on time and got me to my destination early. Thank you so much Primetime for a seamless process! Will definitely be using again soon

Totally unreliable. No communication. Horrible customer service.

Good luck getting in contact with anyone if there is any problem at all. Do not use this service or application.

The log in is located in the upper left hand corner with something else on top of it. I’ve not been able to log in, and there is no real tech support.

I have used Prime Time Shuttle for several years, but this was the first time I used the app. It has an issue with refreshing information. The vehicle tracker said that my driver was 34 minutes away one minute and 3 minutes away the next minute. I was able to get to LAX on time as always, and I don’t believe the reviews on this app reflect the ultimate goal of Prime Time. Adding an extra star to boost the past experiences I have had with the company.

This app is not adjusted for an iPhone view, it’s pretty worthless. The login is blocked in the left upper corner, you can’t tap it. Next, you cant scroll sideways to see the car type that is picking you up, which is to the right of the driver info. Also, just badly designed as far as seeing where your driver is on a map. The app is useless for what you actually need it for.