Progyny

Created my password. Logged in right after setting the password. Then the next day, I tried to login with the same password, and it didn’t work. This was a password saved in a password vault so I was copy pasting between the first day using the password and the second day. Tried resetting my password and wasn’t getting the emails anywhere despite resending the email to myself multiple. So I intentionally locked my account and immediately got the link for resetting my password after that. Reset it with a password I use often. Logged in. Everything fine. Next day, login with the same password and it’s saying wrong password.

The only time I get to see messages and important information is when I log in through a computer. Their app is terrible.

App is super glitchy. I have yet to be able to log in on the first try. Usually takes 3-5x of signing in and doing 2 factor authorization for it to actually work. All it does after you put in your log in is send you back to the log in screen over and over. App is fine once you actually are able to sign in.

Why do I need this app if I’m required to login in via web every time when I open the app? Horrible customer experience….

I have log in again everytime opening the app. Very annoying.

The messaging in the app is horrible. No autocorrect, no auto capitalization, it’s like it somehow disabled the apple keyboard. The messages take forever to send and show and the attachments barely work.

This app really helps you organize the very stressful process of your fertility journey. You can see your claims, contact your care advocate, see your used up cycles (credits), and many more. I highly recommend it.

Beware. I work at google and have them as a benefit. What’s the catch? They are unreachable. They close your cases without answering. Their PCAs don’t show up to meetings you schedule. Their systems require too many factor authentication. Their messages are auto erased after 2 weeks. Scam!

Can download but not open the pdf files in app

This app was very accessible, organized, and efficient. The user interface was straightforward and convenient, making it simple to navigate. There are also significant features to meet user needs. I highly recommend to use this app.