Project EV

Now on our second charging unit as first failed. App repeatedly looses contact despite great wifi connection to unit. Contacting customer services is beyond a joke ! Dreadful app for a very simple use …

Had the project EV in situ at home for over a year & was great for the first year but now keep having issues where the app is “unavailable” & I’m not able to charge. So unreliable & need the charge for work commute! Stressful.

I got this charger in my new home and it’s impossible to create an account. They ask for installer information that was not provided to me

I don’t need to repeat all the other one star reviews. Avoid. The only way mine works is having it set as plug and charge as a dumb charger which is what it is. And let Octopus or Skoda control the charging

New charger installed. Took days to get app to work with it. Support poor. App keeps dropping out and saying unavailable (despite good connection). No idea why. Needs rebooting regularly. Timer totally random and charges at peak time incorrectly. I’ve got it to work well once. Poor/ no instructions that are user friendly. There’s no reason why the app cannot improve given all the previous feedback. Please sort this out - you have had years to do so!

This app is, sadly, horrible to use. Maybe, just maybe once you’ve managed to initialise your charger and get it onto your home network it might be OK but I’ve had several attempts at doing this and in the middle of the last one the hotspot disappeared and has not reappeared since. The forums are full of people asking for help. This software needs more investment (and so does the software in the charger, I suspect). I didn’t choose this charger, it was pre-installed by the construction company. I’ll be changing it.

I have all of a sudden after 2 years found the app won’t work. Have had 20-25 messages back n forth with them - all to no avail. Charger works manually so till it stops will stay - once it stops then I will get a.n. Other installed.

Awful UX - was asked for asked for ridiculous amount of information about the charger just to register and gave up. Probably a good thing considering other reviews. Will try Electric Miles app instead.

We have been using this app for eighteen months. Completely and utterly unreliable!!!! DO NOT buy a charger point that uses this app!! The company we bought ours from takes no responsibility for the fact that the app doesn’t work properly. If it wasn’t for the fact that we have a plug-in hybrid we would be stuffed. I pity anyone who has a full electric car and uses this app. God help you. We have been told there may be another app out there so fingers crossed. DO NOT GET THIS APP!!!!!

My charger works very well but as for this app .. it is a nightmare. Loses connection all the time. Maybe a good enough reason for not installing a Project EV Charger ? You have been warned ....