ProTouch

Instructions with thermostat box say “scan the QR code to set up” except there is no QR code on instructions or the box. Manually download the app, click “Add Device”. App asks to check the device is in pairing mode. Scroll through setup menu on device. Nothing. Read the instruction booklet, no mention on pairing. Search the internet, nothing on the prowarm site. Find a YouTube video saying to hold up and down arrows at same time. Do that and the Wi-Fi logo starts flashing. The app detects the EV charger in the garage but not the bathroom thermostat I’m standing next to, or the en-suite thermostat. Repeat several times. Factory reset the thermostats. Delete the app and reinstall. Nothing. Waste of time.

App was paired to underfloor heating but stopped working. Spent ages trying to re-connect and looking at troubleshooting info/videos but still not sorted. Contacted also Pro Warm.Com who have not helped. V disappointed and disillusioned with this app.

Simple and not difficult and limited scheduling. Also, loud beep sound each time you touch the screen options is very annoying. Why such a loud beep? Only option is to close put phone on silent. Feels like app is incomplete but it still functions on a basic level.

It looses the device regularly. It won’t connect to the hotspot it wants to join. It doesn’t remember any of your information and you have to log in all again and reconnect the device except the device doesn’t want to connect. Any of the ways you try and connect your device again it won’t work so you can’t change any of the settings. The actual device is so fiddly as well you can’t do anything with it and it’s so complicated to figure out what you have to do.

Good, but not enough space at the bottom of the UI for on off switch an full screen model iPhones

Not sure if I’m setting the room temperature or the floor temperature .

I can’t make head nor tail of this. The app settings do not marry up to the settings on the unit, which is an obvious clanger and don’t get me started on the underfloor hearing cables themselves.

Great app, very easy and zone control is fab !

This works as a remote control for your thermostat and makes it ‘smart’, yes - but why does the heating schedule for Mon-Fri all have to be the same? I want my room heated differently on different days, as I don’t have a regular working pattern but it’s impossible to program this. Very disappointing and inflexible.

This app is impressive you can turn you heating on from anywhere as long as you have wifi however I would love to be able to connect Siri as it’s only able to connect to Alexa and google assistant