Providence E-Card

When you use the member ID from the front and the PIN from the bottom left of the back, it could show the whole family’s insurance card. Just like you bring all the cards in the phone with photos. But that’s it. It would be much better if those digital ones could be ported to Apple wallet.

Worked last year, this year couldn't find my physical card so tried app again and get an unhelpful “Message - Error” dialog.

My member ID has a letter in it, of which the app would not allow me to enter letters. So, the app is useless to me

I had this app for quite a while and it worked fine. Very barebones, but it functioned as a digital copy of my insurance card. Offloaded the app for a while and when I reinstalled it, it wouldn’t recognize my login info. There’s no option to reset or get assistance or anything. Seems odd that a major insurance company wouldn’t have something as basic as an e-card.

I used the app for a while as an easy way to have access to my card. Recently the app stopped working, so I deleted and reinstalled, but now I can log in. Clicking “App support” on the App Store app description leads to a very humorous (read unhelpful) webpage - Providence’s web page. Wish I could get my cards back digitally.

This app doesn’t even work on iPhone. Just crashes after hitting “login”. Multi billion dollar medical insurance company and medical provider network but can’t afford simple app development….. embarrassing honestly.

I was hesitant to even download this since the developer name was not Providence but rather “Clarity Software Solutions”. But after researching online and confirming this is indeed legit, I downloaded it. The initial screen is confusing - it doesn’t ask you to “sign up”, “create an account”, etc, as is typical with 99% of similar solutions, it just has a PIN, a Member ID and a login button. Ok fine, I choose a pin, enter my member ID…and get an error that either my member ID is incorrect (which it isnt) or this app is not available in your area. Which is weird because every other insurance company I’ve had for the past 10+ years has had a mobile app. Very disappointed in Providence’s weak digital strategy.

After reading a review of two years ago, I find that the same problems exist with this app. It either doesn’t recognize my member number or tells me that I don’t live in a proper area

The app design is extremely dated

For Medicare, the member ID# starts with M, but the app doesn’t allow you to enter letters. Therefore it is useless for Medicare Advantage Plans.