Pueblo Bonito

App never works when you are onsite at the resort. The minute we fly home it works perfectly but never works when you are actually at the hotel and need to use it!

The application doesn’t work on Apple products. Atleast, that was what I was told from the assistance desk. I used my wife’s android and that was supposed to be working great but that doesn’t work as well. I’m not sure how else you would get room service if they don’t even have a menu or selection of room amenities in there room or on tv. This really drops points on the resort if the resort doesn’t fix this issue. Everything about the resort is supposed to be on that app. No website, tv channel, or hard copies are given. This is a real bummer.

I tried to download and register this app from home, before arriving at the hotel. It downloaded but then repeatedly rejected the email I had already logged in with and that I had used to make my reservation, so I couldn’t register and use the app. Then I arrived at the resort, which is very un-customer service oriented in terms of figuring out what’s available to guests. I was referred to the app to make reservations, etc. I again tried downloading the app and on day 2, the app is still buffering. Useless and frustrating.

Spins and spins and doesnt load page to allow me to order room service

The loading spinner never went away. Sat there for 10 minutes waiting for it to load. Useless and frustrating when they tell keep telling you that all the information about the resort and planning can be done through the app.

Buggy. Crashes.

This app 1 does not work at all it is awful. 2 i tried to order a little late at night and it took 2 hours to get food. 3 we called them to ask and they said they were closed even when they are open 24/7. I will never come back here and please find somewhere else. It is the worst form of hotel stay somewhere else.

We haven’t been here in 11 years due to family, school, and work. Coming back to our happy place did not disappoint! We had a GREAT upgraded room, saw fireworks from our patio, ordered GREAT food from room service, perfect weather, and beautiful ocean views. Thank you for making our stay so wonderful.

If you’re looking for an app to download, take up storage space on your phone, and waste minutes of your life you will never get back, you’ve come to the right place!! If you want to use the app for anything else keep on moving! This joke of an app has no real purpose due to the inability of working properly. You can’t sign in using any of the many methods it offers to sign in & check on a current reservations, future reservations, & etc. What a joke of an app. & shame on the developers/whoever operate this thing.. kick rocks chumps!! The best use of the app so far is this review I was very happy to leave for those who need it.

I have stayed at several resorts all over the world & never had as many issues as I did with this app. It was a pain to set up Kept giving me errors & then It could never find our reservation.