Rack Room Shoes

It was so hard checking out at the web page, I could not make my order, because it would say that I didn’t enter a delivery address. So I went to the app which is pretty bad as well as the web site and I got a different amount for shipping. 😒

Doesn’t load, constantly freezes and it’s not easy to filter by what you’re looking for. Don’t bother saving things to your wish list because you will never find it again.

Not only does this app take forever to load anything. There also appears to be no way to log in with an existing account. This app is completely useless at the moment.

The worst app I have ever used in my entire life. Website is unusable either.

This app takes waaaaaayyyy too long to load. It has to load up every time you make a filter. Like click womens- Load 20 minutes- then click shoe type - Load 19 minutes- then if you are still trying the app you try filtering to size it’s another 21 minutes. If you get past that then you see the shoes in the gender, type, and size you want. However, once you click on a shoe to see more and try to go back it’s another loading period of 15 minutes. I don’t have time for this app.

After inputting my login credentials it continually sent me to create an account when I very much already have an account. It didn’t matter if I used my Email or phone number associated with the account. App definitely needs some work.

I have deleted the app and reloaded twice. Every time I try to login in it says bad credentials. I can login to the website fine.

I don’t usually leave reviews for apps, but I had to leave one for this app. It’s HORRIBLE! It’s slow, it hardly ever opens the first time I try. I always just end up giving up and going to the store, or trying the website (which is just as bad).

The app won’t open. It stays on the “logging in” page. Guess I’ll order from some other website.

Don’t waste your time downloading this app. I only downloaded it because the Rack Room site is so bad - it’s soooo slow & freezes up constantly. But the app is even worse. When I opened the app, the screen read “AUTHORIZING” (in the classic Rack Room orange) on top of 20+ rolling lines of weird computer language. When it stopped rolling, nothing happened so I selected “Try Again”. (Spoiler: that’s all there is to the app - a big orange “Try Again” button.) After trying this a few times, a new message appeared: “Multiple attempts to authorize connection to services have failed. Please wait a moment & try again…..Reason provided: Forbidden”. Look, I just wanted to browse some shoes - not gain access to closely guarded shoe secrets. From reading the reviews, this app has had issues for months. How can a company (esp a large one like RR) allow this app to still be offered with their name attached to it?