Rapsodo MLM

I just bought the refurbishe MLM and it doesn’t even turn on. Their support is hard to navigate, but I was able to send a message. I’m hoping that they can just replace it because as of right now it seems impossible to even reach someone.

Initially had issues setting up the account but customer service fixed it as soon as i contacted them. For the price, it’s exactly what I wanted. I’m a high handicap golfer and this is really helpful. It gives a high handicapper everything they would need to become a mid to low handicap golfer! Unless you are a scratch golfer, this would definitely help you improve!

$300+ equipment but they can’t add the simple feature of deleting a club from your bag. Sure that’s not a huge deal… but really?? How was that not thought of.

I have had the MLM for sometime now and unfortunately, with the latest release of software, the app just quit providing any data. I was assured the bug was fixed and given access to a test version, which seemed to work well for a while, but now back to the same issues of no data captured for a shot.

The app is solid, I usually have no issues with it through most sessions. The few times I do are usually user error. They pay attention to feedback and respond to issues quickly which is appreciated. Even with a newer version and device, this one is still supported and gets updates which is also appreciated.

App crashes on first swing; device unusable.

Update: Emailed rapsodo, response was basically “yeah we are working on it” When exporting swing videos from the app, the video saves without the shot tracer. Very frustrating as this function is important for sharing swings with a coach. Great launch monitor, very poorly executed app.

As mentioned in other reviews, the app no longer works outside of 1 to 2 shots. It then freezes (status light on device stays blue) and has to be restarted. The app worked fine up until a few months ago. The problem with the app not working is that the expensive MLM device then becomes useless. “We’re working on it” shouldn’t be the boiler plate response. As a beginner golfer, my intention was to buy the first generation MLM, improve my game, and then graduate to the the newer generation Rapsodo products. My intention now is to look at competitors products while Rapsodo works on fixing this one.

The app records maybe one or two shots and then freezes. I have reached out in February and again in April and was told exact same thing. Their software people are aware of the bug and are working to fix it with no timeline on resolution. Therefore in key months of wanting to train I cannot used it. Worst of all last time reaching out it appeared I was being mansplained on the use of the product even after explaining my husband tried the app with the same results. I’m at a lost because I have a product that I cannot use.

I absolutely love this device and it’s a great tool for being out in the range and working on shots. Issue I have and am having frequently. When exporting to iPhone 15 pro max 60% of the time the video exports with no ball track. This is pretty annoying when I want to send to friends or coaches etc. it’s like the main reason I got this tool .