Raz Caregiver

This is exactly what we need for my father-in-law. Unfortunately, the app only works about half the time. It either can’t connect to the server and shows nothing or it connects but can’t change anything on the phone. Increase the reliability and I’d give it five stars.

It is a very simple phone for my Mom who has memory issues . I’ve set it up to answer automatically since my mom has difficultly figuring out how to answer it. The video calling feature through the RAZ app is great. I highly recommend the phone - their customer service is awesome.

Like to see the app and phone have updates to enhance it’s features including better responsiveness to touch and charge

First time user. App has potential, but current version crashes when the More button is selected. One star since some of the most useful-to-me features are controlled from the More screen - devaluing the solution. Hoping for a quick fix!

Have had the phone for about 1.5 months using Mint Mobile . It will continually shut off for no reason, and they have no way of re-setting it through their Customer Service . It’s junk

The phone using Mint is not compatible with hearing aides. Settings are simple but do not work for my elderly father who pocket dials us often. He also doesn’t understand why he can’t hear the phone ring or caller when we use it with him, as his prior phone was Bluetooth friendly.

I’ve installed and reinstalled the app dozens of times but the video icon on the bottom menu does not show up. Confirmed with the caregiver that I am enabled for video calls but I have no way to make them without the icon at the bottom of the screen. Reached out to support via their text option but yet to hear back. I’m on iPhone 14 Pro, software fully up to date and restarted phone.

Great concept but the battery life is horrible. Getting my mom with dementia to remember to charge it so often, even with reminders on the phone, is a challenge. Would love a better battery, and a free replacement program for that, since the phone is so pricey to begin with. I do love that there is an ‘allow’ list so scammers aren’t calling her all the time. Gives me some peace of mind and helps to keep some of her aggravation at bay. ETA: The app needs some serious improvement. Call history is not working properly. I’ve uninstalled and reinstalled to no avail. So frustrating when I’m at a distance trying to help my Mom.

Like another recent review, the content of the app is gone, only a white screen when I open the app.

The secondary caregiver function in the app does not work.