Re-turnz

Returning unwanted online purchases is a frustrating hassle now more than ever. Re-turnz solves this problem by connecting online shoppers with drivers who pick up and deliver return items within the hour - faster than major postal carriers.
Easy to use and hassle free, Re-turnz is the first-to-market service where users enjoy a contactless, seamless, and on demand returns experience from their doorstep.
With Re-turnz, you’ll never have to wait in line at postal stores, wait around for scheduled pickups, drive to drop-boxes, exchange items at shopping malls, or leave the safety and comfort of your home. Send returns back the way they came - from your doorstep to the retailer!
Stop wasting time waiting in line. Re-turnz connects you with drivers that do it for you. Download the Re-turnz app and experience the future of at-home returns.
EASIER THAN AT-HOME DELIVERY
• No one needs to be present for us to pick up your return
• Your return is picked up within 1 hour of acceptance by the driver
• Orders are easily placed in less than 17 sec
• Orders placed before 2 pm are delivered the same day, and after 2 pm will be completed the same day or within 1 business day
• We operate 24/7
• Access a network of independent, insured, background-checked drivers that work on-demand
• Place the return item in a secure location at your pickup address
• Receive tracking information as your return is delivered to the destination
• Receive a picture when your return is picked up and a final picture of the return receipt when delivered
• We process returns destined for FedEx, UPS, USPS, and select drop-boxes and retailers
CONTACTLESS SERVICE
• Contactless doorstep pickup by our drivers
• You don’t need to be present with the package for pickup - unlike major parcel carriers
• In-app texting and pickup notes reduce in-person hand-offs
• Shelter-in-place shoppers can now return items without leaving the safety of their home
• Drivers process packages, not people - unlike ride-share apps where people enter the driver’s vehicle
CUSTOMERS
• Create a Customer Profile and enable Push Notifications
• Submit a return order and leave instructions in the “Note for Driver” field
• Place the return item in a safe and specified location
• A driver will pick-up your order, on-demand, and will take a picture to verify pick-up
• The driver will deliver your order the same business day and take a picture of the item/receipt at the delivery location
• The customer never leaves their home, receiving real-time push notifications throughout the seamless process
• Valid postage and/or shipping label required
DRIVERS
• Create your Driver Profile and submit a Driver Application
• A Re-turnz Rep will contact you once your background check is approved
• You receive training material and conduct test orders prior to going live
• Begin your shift in the “Re-turnz Order Pool” to see the available orders
• Accept orders within 5-10-mile radius of your present location
• Drive to the pickup location within 60 minutes of accepting orders
• Follow the customer’s “Note for Driver” at the pickup location
• Deliver the item to the destination the same business day
• Take a picture of the item/delivery receipt at the delivery location
• GET PAID DAILY!
SUPPORT
• [email protected]
• 24/7 assistance by Re-turnz System Administrators
• Re-turnz.com/FAQ
• Investment, integration, sales inquiries: [email protected]
ADDITIONAL USERS
Re-turnz processes Rent The Runway swaps, outbound Poshmark packages, and any outbound item with valid postage meant for postal carriers (letters and packages).
Visit our website to see if we are operating in your city. Offer void where prohibited. Terms of service are subject to change. Please visit Re-turnz.com for details. UPS, USPS, Fedex are all trademarks of their respective owners.
Re-turnz.com