Red Funnel Ferries

Overall app ok for checking times and booking tickets, but could be hugely improved. Just about every other transport app allows you to add e-tickets to Apple wallet. Not this one. To make matters worse, the app times out quickly when you have the e-ticket on screen. Infuriating for the ticket checker and customer because the queue gets delayed whilst you reactivate / re-login. The app leads you to believe that foot passenger tickets are tied to specific times. Generally they are not. With just a little more effort this app could be transformed from mediocre to really quite good.

The app, when it does load, will randomly flash up ‘session expired’ box and push you back to the login page. I’ve tried logging and using as guest and it’s both the same. When it does this, if you have no or poor connectivity, you can’t get back to the ferry times, which may have been the page you were in prior to the session expiring.

After the 1.1.41 update I’m no longer able to use Apple Pay within the app. When I try to pay for a ticket it says that Apple Pay isn’t configured on my device. This was working fine on version 1.1.40 and anywhere else I’m using Apple Pay I have no issue. As using Apple Pay to pay for my tickets was the primary reason for downloading the app, I have no option to give this 1 star until the issue is fixed

Poor app and also poor website. Red Funnel seem to have an IT policy that prevents users booking if not within the UK - not helpful when your travelling accords Europe, or flying into Southampton. Used to be able to get around this with VPN’s now they also seemed to be blocked. Come on Red Funnel, please sort it out

Dreadful. Saves no user data, credit card or email so you have to put it in every time. Whoever wrote this app needs to return fee.

Created an account, entered details and created a password. Went to log in but had no idea what my username is. Tried my name, with and without spaces. Why is my created username not obvious once I’ve created an account.

Awful.. you use the app once, then the next time you open it an error box pops up... “Session Expired, need to login” when you confirm this it simply ‘hangs’ while a whirly star faintly spins saying “initialising”……. But nothing happens. You have to turn off your phone to clear the issue… I have video. iPhone 11…

When you try and use app you get a message ‘session has expired log in to the application’. But when you try and log in you get a message ‘initialising the application - will take a few moments’. It then just buffers - so it’s not a reliable way of showing you have a ticket, as it never loads in time!

The new update is much better then old one but still alot is missing. 1- app crashes after logging in and if you close up and few mnts after you try to login, it won’t start, therefore you need to shut the app down and start again. Also it will not start where you left of, it will reset the app soon as you come out of app. 2- No history gets saved it will delete the ticket history after the date. 3- no card gets saved nor connection to Apple Pay or PayPal If you solve these issue this app will be much better..!

You can’t pay with account funds or see balance on your account, therefore totally useless for regular travellers.